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Domain Due Diligence
Report for Soma.com

Report Date December 23, 2025
Recommendation
Caution
Overall Summary
Suspicious
Why we think so

Soma.com is an established online retailer specializing in women's lingerie and apparel, attracting about 3.7 million monthly visitors mainly from the United States. The site uses reputable technologies such as Adobe, Akamai, and Google Analytics, and maintains a valid DigiCert SSL certificate issued in September 2025. Multiple U.S. trademark registrations exist for "SOMA," linked to different companies including Carter Products and Meda Pharmaceuticals. User reviews of Soma store locations show positive ratings near 4.3 out of 5. However, recent Better Business Bureau (BBB) complaints from 2025 highlight recurring customer service challenges like delayed or incomplete refunds, shipping issues, and poor communication. There is no evidence of scam or phishing activity, and Google Safe Browsing flags are absent. A notable 2020 lawsuit alleged web accessibility violations, though resolution details are unavailable. Overall, Soma.com operates as a legitimate commercial website with some service quality concerns.

Confidence Score
78%

Risk Insights

🛡️

Strong Site Technology & Security

Uses top-tier analytics and marketing tech from Adobe, Akamai, Google
Valid DigiCert SSL certificate ensures encrypted connections
No scam or phishing blacklists detected
⚠️

Customer Experience Concerns

Multiple 2025 BBB complaints for refund and shipping delays
Reports of poor customer service responsiveness
Some issues persist despite company responses
✅

Legitimate Brand with Complex History

Multiple US trademarks for 'SOMA' held by different entities
Physical stores with positive reviews across several US locations
No evidence of counterfeit or fraud-related complaints

Contradictory Signals

While technical and scam safety indicators are strong, operational and legal issues raise concerns about service reliability and compliance.

Signal A: No scam reports or blacklist flags

Signal B: Significant customer service complaints and ongoing legal accessibility case

Category Scores

Identity 80/100
Reputation 65/100
Technical 85/100
Content 75/100
Legal 60/100
Business Validity 80/100

Red Flags & Warnings

  • Numerous 2025 BBB complaints about refunds, shipping, and customer service, indicating unresolved operational problems.
  • Active lawsuit alleging ADA web accessibility violations, indicating potential legal compliance risks.

🔎 Detailed Checks & Analysis

Valid SSL Certificate

Score: 85/100
Passed

"SSL issued by DigiCert Global G2 for soma.com started in September 2025 and is valid."

Reason: The domain has a current DigiCert SSL certificate valid until August 2026, indicating secure communications.

Domain Age and Registrar Reputation

Score: 80/100
Passed

"Registrar CSC Corporate Domains is reputable; no unusual domain registration patterns detected."

Reason: Registered through CSC Corporate Domains with standard protections; domain operational since at least 1999 based on expiry date.

Use of Reputable Technology

Score: 90/100
Passed

"Technologies include Adobe, Akamai, Google Analytics, Salesforce Interaction Studio among others."

Reason: Soma.com uses widely accepted and paid technologies like Adobe Marketing, Akamai CDN, Google Analytics, and security tools, reflecting a professionally managed site.

Visitor Traffic and Engagement

Score: 80/100
Passed

"Global rank around #11,747 and US country rank #2,256; bounce rate near 47%."

Reason: The site attracts about 3.7 million monthly visits with good engagement metrics like 5.3 pages/visit and time on site over 230 seconds, mainly from the US.

Brand and Trademark Validity

Score: 75/100
Passed

"Trademarks linked to Carter Products, Meda Pharmaceuticals, and others; some marks expired, others active."

Reason: Multiple registered US trademarks exist for "SOMA" but variety of owners and expired marks suggest brand complexity and spread.

Customer Service and Complaints

Score: 50/100
Failed

"Issues include partial refunds, unreturned calls, delayed shipping, and denied refunds."

Reason: BBB and other reviews report frequent complaints about delayed refunds, poor customer communication and shipping errors in 2025.

Blacklist and Scam Reports

Score: 90/100
Passed

"Domain is not flagged for scams or malwares in checked sources."

Reason: No listing in crypto scam blacklists or Google Safe Browsing confirms absence of scam or phishing flags.

Physical Presence and Reviews

Score: 80/100
Passed

"Multiple U.S. store locations with positive customer feedback."

Reason: Google Maps listings show Soma stores with good ratings (~4.3 stars), supporting real retail operations.

Legal and Compliance Issues

Score: 55/100
Failed

"Lawsuit claims WCAG 2.1 standard failures, with relief sought not yet publicly resolved."

Reason: A pending 2020 ADA lawsuit alleges web accessibility violations, indicating unresolved legal risks.

Your Next Steps

  • 1
    Review customer service policies carefully before purchasing due to reported refund and shipping issues.
  • 2
    Contact Soma.com directly via provided emails or phones for specific order or service inquiries.
  • 3
    Check BBB and other consumer review platforms periodically for updates on service reputation.
  • 4
    Consider physical store locations and reviews for in-person purchases or support.
  • 5
    Avoid sharing sensitive information beyond secure, official Soma.com channels.

Evidence & Citations

🕵🏻 Keep investigating

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