Recommendation

Caution

Overall Summary

Suspicious

Why we think so

Skroutz.gr is a leading Greek e-commerce marketplace with about 37 million monthly visits, ranking #810 globally and #5 in Greece. It offers millions of products from over 13,000 stores and is well established in its sector. The website employs recognized web technologies, is secured by a valid SSL certificate, and maintains active official social media and customer contact channels. However, user reviews report frequent issues with delivery delays, refund processing, and customer support responsiveness. Greek authorities are investigating Skroutz for potential antitrust practices, though it is not labeled fraudulent or unsafe by major scam detection platforms.

Confidence Score

73%

Risk Insights

📈

High Traffic and Strong Online Presence

~37 million monthly visits globally

Top-ranked e-commerce marketplace in Greece

High usage implies business legitimacy and brand recognition

⚠️

Customer Service and Delivery Issues

Frequent reports of delivery delays and refund problems

Poor responsiveness in customer support noted

Risks consumer dissatisfaction despite legitimate platform

🛡️

Active Legal Scrutiny

Under investigation by Greek Competition Commission

Allegations of market dominance abuse and unfair trade terms

Ongoing proceedings could affect business operations

Contradictory Signals

While technically safe and legitimate, operational issues reduce user trust and increase risk

Signal A: High trust scores from scam detection sites and valid technical setup

Signal B: Multiple verified user complaints of poor service and legal disputes

Category Scores

Identity 85/100

Reputation 60/100

Technical 90/100

Content 70/100

Legal 50/100

Business Validity 75/100

Red Flags & Warnings

Multiple user reports describe delays or failure in refund processing and item delivery, leading to consumer financial loss and dissatisfaction.
Greek Competition Commission charges Skroutz with market dominance abuse and unfair trade practices, posing regulatory risk.

🔎 Detailed Checks & Analysis

Domain and traffic profile check

Score: 90/100

Passed

"Monthly visits ~37M; ranked #810 globally; main audience is Greece."

Reason: Domain has strong traffic, ranking, and infrastructure consistent with a legitimate marketplace.

Technical security and infrastructure

Score: 85/100

Passed

"SSL valid until Nov 2025; uses CloudFlare and recognized security standards."

Reason: Valid SSL certificate and security policies in place indicate trustworthy technical environment.

Reputation and user reviews

Score: 55/100

Failed

"Numerous reports on Sitejabber; no evidence of scam but customer service issues persist."

Reason: Significant user complaints about delivery failures, refund delays, and poor support damage reputation.

Legal and regulatory status

Score: 50/100

Failed

"Competition Commission probe for market dominance abuse since 2020; potential penalties pending."

Reason: Ongoing antitrust investigation raises concerns about compliance and business practices.

Scam detection and blacklist check

Score: 95/100

Passed

"No detected malware/phishing; scam databases clear."

Reason: No listings in blacklist or phishing databases; scam detectors assign high trust scores.

Your Next Steps

1

Exercise caution when purchasing on skroutz.gr; understand refund and delivery policies before ordering.
2

Monitor ongoing regulatory developments regarding Skroutz's antitrust investigation.
3

Use official customer support channels documented on the site for dispute resolution, and keep detailed records of transactions.
4

Check independent user reviews and consider alternative marketplaces if prior issues concern you.
5

Report unresolved fraud or serious service problems to consumer protection authorities for assistance.

Evidence & Citations

Skroutz.gr user reviews and complaints summary
Includes multiple user reports of delivery and refund issues, and customer service problems.
Skroutz Greek Competition Commission antitrust investigation
Details ongoing legal challenges for alleged abuse of market position.
SimilarTech technology and traffic profile for skroutz.gr
Shows high traffic, Greek user base dominance, and reliable technologies employed.
WHOIS and SSL data on skroutz.gr
Indicates valid SSL, stable DNS setup, and domain security measures.
Scam detection ratings for skroutz.gr
Rates Skroutz.gr as legitimate and safe with top trust scores.

🕵🏻 Keep investigating

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