Domain Due Diligence
Report for Securustech.net
Why we think so
Securus Technologies operates the site securustech.net, providing inmate communication services including calls, video visits, and messaging. The site reports about 760,000 visits monthly, mostly from the US, and uses robust web technologies like Cloudflare and WordPress. However, public feedback reveals many customer complaints about poor service, frequent technical issues, unauthorized charges, and difficulty reaching support. Several lawsuits have targeted the company for illegal recording of privileged inmate communications with attorneys, resulting in settlements. The company is not accredited by BBB and has received mostly negative reviews, though no direct scam or phishing blacklists flag the domain.
Risk Insights
Established Web Presence 🛡️
Customer Support Issues ⚠️
Legal Concerns Over Privacy 🔍
Contradictory Signals
Technically solid infrastructure contrasts with repeated service and legal issues
Signal A: Domain uses secure SSL & trusted technology
Signal B: Numerous legal and customer complaints indicate risks
Category Scores
Red Flags & Warnings
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Numerous persistent customer complaints about billing errors, poor support, and service reliability raise concerns about user experience quality.
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Multiple lawsuits alleging illegal recording of attorney-client communications highlight serious privacy and legal compliance issues.
🔎 Detailed Checks & Analysis
Domain Technical and Traffic Analysis
Domain Technical and Traffic Analysis
"Traffic rank ~69,000 globally and ~13,000 in the US indicates established presence."
Reason: The site receives high monthly traffic mostly from the U.S. and uses a solid mix of web technologies.
User Reputation and Complaints
User Reputation and Complaints
"1-star average BBB rating and ongoing unresolved complaints lower trustworthiness."
Reason: User reviews and BBB complaints indicate systemic issues with customer service, billing, and technical failures.
Legal and Regulatory Compliance
Legal and Regulatory Compliance
"Settlements totaling millions, pending cases, and privacy audits inform score."
Reason: Multiple lawsuits for illegal recording and privacy violations raise legal concerns.
Safety and Blacklists
Safety and Blacklists
"Domain is generally safe from malware or phishing perspectives."
Reason: No listings on phishing or crypto scam blacklists and no Google Safe Browsing flags.
Ownership and Contact Information
Ownership and Contact Information
"Several corporate contacts correspond with the domain and official business records."
Reason: Clear contact emails and phone numbers are publicly available on the official site.
Your Next Steps
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1If you are a user of Securus Technologies services, monitor billing statements closely for unauthorized charges.
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2Consider contacting customer support via the official emails technicalsupport@securustech.net or training@securustech.net for assistance.
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3Review legal rights and support options if concerned about privacy violations or unauthorized recordings in correctional settings.
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4Use official sources to verify any communications or service claims before providing payment information.
Evidence & Citations
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SimilarTech Website Analysis
Shows traffic, technologies, and basic site info supporting domain legitimacy.
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Customer Complaints and Reviews
Details extensive negative user feedback and common complaint themes.
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Legal Disputes Against Securus Technologies
Describes lawsuits and settlements related to privacy violations.
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Trademark Search USPTO
No trademark conflicts found.
🕵🏻 Keep investigating
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