Recommendation

Caution

Overall Summary

Suspicious

Why we think so

Scubastore.com is an established online retailer specializing in diving equipment. It has been operating since 1996 and is linked to Tradeinn Retail Services SL in Spain. The site shows average web traffic metrics and is connected with social media profiles and a physical dive shop location under the Diveinn brand. While technical and domain data indicate a legitimate business, numerous customer reports highlight substantial issues with service reliability, including delays, wrong shipments, costly returns, and poor customer support. Legal disputes related to trademark infringement have also involved the company.

Confidence Score

55%

Risk Insights

🕰️

Long Domain History

Registered since 1996

Managed by Tradeinn Retail Services SL

Supports business legitimacy

⚠️

Mixed Customer Reviews

Frequent complaints about delays and refunds

Reports of incorrect and used merchandise

Customer service issues reported

⚖️

Legal Disputes Exist

Trademark infringement litigation in the EU

Indicates business legal challenges

Monitor potential impact

Contradictory Signals

Technical safety contrasts with poor customer reputation and legal disputes

Signal A: No phishing or blacklist detected

Signal B: Multiple user reports of potential fraud and poor service

Category Scores

Identity 75/100

Reputation 40/100

Technical 80/100

Content 50/100

Legal 45/100

Business Validity 60/100

Red Flags & Warnings

Numerous user complaints describe delayed shipments, receiving wrong or used items, and expensive or complicated returns leading to money loss.
Customer service is frequently reported as unresponsive or unhelpful, failing to resolve payment or product issues.
Tradeinn, the company behind scubastore.com, has been involved in a trademark infringement legal case in the EU, highlighting business legal risks.

🔎 Detailed Checks & Analysis

Domain age legitimacy

Score: 80/100

Passed

"Long-standing domain registration supports basic trust but does not ensure service quality."

Reason: Domain registered since 1996 shows long-term operation.

Traffic and engagement quality

Score: 65/100

Passed

"Alexa rank and visit duration are average; no red flags here."

Reason: Average traffic and engagement metrics show real user activity but moderate popularity.

Contact and social proof

Score: 70/100

Passed

"Physical location and active social profiles are positive indicators."

Reason: Valid contact emails and social media associated with brand and physical Diveinn store.

Trademark and legal issues

Score: 45/100

Failed

"Legal disputes reduce confidence in business practices."

Reason: Involved in trademark litigation at EU level indicating some legal disputes.

Blacklist and phishing status

Score: 90/100

Passed

"Technical safety is confirmed by Google Safe Browsing and scam databases."

Reason: No blacklists or phishing reports found.

Customer service and reputation

Score: 35/100

Failed

"Repeated negative reviews on multiple platforms."

Reason: Multiple user complaints about delayed shipments and poor refunds suggest trust issues.

Your Next Steps

1

Exercise caution when ordering from scubastore.com, especially for high-value or international purchases.
2

Verify product availability and shipping times directly via customer service before placing orders.
3

Consider looking for alternative retailers with better reviews for diving equipment.
4

Report any unresolved payment or refund issues to consumer protection agencies.
5

Monitor continued user reviews and legal updates related to the company to stay informed.

Evidence & Citations

Scubastore user complaints and reviews on forums and verification sites
Detailed user reports of delays, refunds, wrong items, and poor service.
Trademark dispute involving Tradeinn in the European Court of Justice
Court case related to trademark issues involving the company behind scubastore.com.
Website traffic data from website_traffic_stats_v1
Traffic metrics and website ranking.
WHOIS and SSL information from whois_dns_ssl_v1
Domain age, registrar, and SSL certificate details.
Contact details and social media profiles for scubastore.com
Email and social media presence suggesting an established brand.

🕵🏻 Keep investigating

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