Recommendation

Caution

Overall Summary

Suspicious

Why we think so

Route.com is a well-established website offering package tracking and protection services, primarily used in the United States with over a million monthly visitors. It is hosted on reliable infrastructure provided by Amazon and uses reputable technologies like SSL and Google Analytics. Despite its legitimacy and technical soundness, there are numerous customer complaints, mainly on the Better Business Bureau website, about denied claims, poor customer service, and alleged deceptive or undisclosed package protection fees. Legal disputes, including class action lawsuits, accuse the company of misleading fees added to orders. Independent security assessments rate route.com as a safe domain, with no blacklists or phishing reports. Overall, the site is genuine but may pose risks related to customer experience and claim handling. Exercise caution and verify details when considering using their protection plans.

Confidence Score

63%

Risk Insights

🛡️

Authentic Domain Setup 🛡️

Registered since 1997 with Amazon Registrar

Uses SSL certificates and Amazon Cloud hosting

Monthly visits over 1 million, mainly from US

⚠️

Customer Service Warnings ⚠️

Multiple complaints about denied claims and unhelpful support

User accusations of deceptive fees and poor service

Active class action lawsuits alleging non-transparent fees

Contradictory Signals

Despite strong infrastructure and domain age, user reports and lawsuits indicate potential service and business practice issues.

Signal A: High technical legitimacy and traffic

Signal B: Numerous customer complaints and legal disputes

Category Scores

Identity 85/100

Reputation 45/100

Technical 80/100

Content 60/100

Legal 50/100

Business Validity 65/100

Red Flags & Warnings

Numerous negative user reviews report denied claims, poor customer service, and allegations of deceptive fee practices.
Ongoing class action lawsuits highlight deceptive fee disclosure and business practice concerns.

🔎 Detailed Checks & Analysis

Domain Infrastructure and Technology

Score: 80/100

Passed

"Stable infrastructure and SSL presence indicate legitimate operation, which reduces technical scam risk."

Reason: The domain route.com is hosted on established Amazon infrastructure, uses SSL certificates, and various professional web technologies showing a credible, secure setup.

Traffic and Usage

Score: 70/100

Passed

"High and consistent traffic with primarily direct and search sources suggest real user base, supporting legitimacy."

Reason: Route.com has over 1.3 million monthly visits mostly from the US, with moderate bounce rates and user engagement showing it is actively used and recognized.

User Feedback and Reputation

Score: 40/100

Failed

"Significant volume of unresolved or negative customer complaints affects trustworthiness for consumers."

Reason: Multiple reports describe denied protection claims, poor customer service, and trust issues. However, some positive reviews exist too, showing mixed reputation.

Legal and Regulatory Status

Score: 50/100

Failed

"Ongoing legal challenges and complaints highlight risks in business practices, suggesting caution."

Reason: Presence of class action lawsuits for deceptive fee practices raises legal concerns, though no confirmed fraud rulings exist.

Blacklist and Scam Detection

Score: 80/100

Passed

"Absence from blacklists supports the domain's legitimacy from a security standpoint."

Reason: No presence of route.com in crypto scam blacklists or Google Safe Browsing warnings confirms no known extensive scam activity.

Your Next Steps

1

Review user feedback and complaints before purchasing package protection services from route.com.
2

Avoid sharing sensitive payment information without confirming protection plan details and refund policies.
3

Monitor class action lawsuit developments related to route.com for potential impact on consumer rights.
4

Verify contact and support channels listed on route.com for authenticity before use.
5

Consider alternative providers with stronger consumer protection reputations if concerned about claim denials.

Evidence & Citations

Better Business Bureau complaints for Route App Inc.
Numerous user complaints about denied claims and customer service issues.
Route.com Whois and DNS Information
Domain registered since 1997 with Amazon Registrar, using trusted hosting and SSL.
SimilarTech Technology Profile for route.com
Site uses Amazon infrastructure, SSL, and analytic tools indicating a professional setup.
Class Action Lawsuits Alleging Deceptive Fees
Legal disputes claim misleading fee additions at checkout.
Crypto Scam Sniffer
No blacklist or phishing threats detected for route.com.

🕵🏻 Keep investigating

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