Recommendation

Proceed

Overall Summary

Safe

Why we think so

razorpay.com is a well-established payment gateway platform primarily serving users in India with about 35 million monthly visits and a global rank of 1,536. It offers comprehensive payment solutions backed by robust AWS infrastructure, multiple payment integrations (including Google Pay, PayPal, and MasterCard), and uses strong security practices like valid SSL certificates. Trademark records confirm the brand has live registrations under Razorpay Inc., headquartered in Palo Alto. The site has verified contacts and active social media presences on Facebook, Twitter, LinkedIn, and Instagram. While generally trusted, recent scam exposure involving QR code misuse led the company to promise software fixes. User reviews highlight both ease of use and notable complaints about customer support and payment holds. Razorpay has been active legally against fraud and maintains policies to protect customers and merchants.

Confidence Score

83%

Risk Insights

🏦

Established Payment Gateway

Operating since 2013 with strong technical infrastructure.

Handles ~35 million visits monthly, mainly from India.

Wide integration with global payment methods.

🛡️

Addressed Security Incident

Noted QR code scam involving POS devices in 2025.

Razorpay committed to software updates restricting unauthorized QR usage.

Users advised to verify payee details carefully.

⚖️

Mixed User Sentiment

Positive feedback for ease of use and API.

Complaints about slow customer support and payout delays.

Overall business viability remains strong despite issues.

Contradictory Signals

Company operates a reputable service yet faces challenges in customer relations that may impact user experience.

Signal A: High trust with verified trademarks and solid infrastructure

Signal B: User complaints about customer support and payment holds

Category Scores

Identity 85/100

Reputation 75/100

Technical 90/100

Content 80/100

Legal 80/100

Business Validity 85/100

Red Flags & Warnings

User complaints about slow or unresponsive customer support and payment holds lasting several months.
Recent scam videos exposed a vulnerability in QR code display on POS devices allowing payment redirection scam.

🔎 Detailed Checks & Analysis

Domain Age and Registrar Reputation

Score: 90/100

Passed

"Domain registered over 10 years ago by Razorpay Inc. Registrar GANDI SAS is reputable."

Reason: The domain has been registered since 2013 with a well-known registrar, indicating stability and trust.

SSL Certificate Validity

Score: 95/100

Passed

"Certificate valid from Oct 2025 to Nov 2026 with secure RSA-SHA256 algorithm."

Reason: SSL certificate is valid, issued by Amazon RSA 2048 M01, ensuring secure data transmission.

Technical Infrastructure and Traffic

Score: 85/100

Passed

"Strong use of content delivery networks and widely recognized payment technologies integrated."

Reason: Site uses robust AWS and Cloudflare infrastructure with significant monthly traffic (~35M visits) primarily from India.

Brand and Trademark Verification

Score: 80/100

Passed

"Two active USPTO trademarks covering software services for secure electronic payments."

Reason: Live USPTO trademarks exist for Razorpay under Razorpay Inc., supporting legitimate brand claims.

Blacklist and Malware Checks

Score: 90/100

Passed

"Verified absence of malware or phishing risks detected in latest scans."

Reason: No listings found on Google Safe Browsing or crypto scam blacklists.

Reputation and User Feedback

Score: 70/100

Passed

"User complaints and praise observed; transparent disclosure of issues."

Reason: Overall positive feedback on usability and performance, but some repeated complaints on support responsiveness and payment holds.

Company Transparency and Contact Information

Score: 85/100

Passed

"Contacts sourced from official pages and social media including Facebook and LinkedIn."

Reason: Multiple verified contact emails, phone numbers, and active social media accounts show openness and accessibility.

Your Next Steps

1

Always verify payee details before completing payments to avoid QR code scams.
2

Keep software and apps updated to benefit from latest security patches.
3

Contact Razorpay support directly using verified emails for account or payment issues.
4

Monitor transaction statements regularly and report suspicious activities promptly.
5

Check for latest company announcements and security advisories on their official website.

Evidence & Citations

WHOIS and SSL Certificate data for razorpay.com
Validated domain age, registrar, and SSL security details.
SimilarTech profile for razorpay.com
Technical infrastructure, payment integrations and traffic data.
USPTO Trademark Search results for Razorpay
Trademark registrations confirming brand authenticity.
Google Safe Browsing status
No detected security threats or blacklisting.
Recent news and scam reports about Razorpay QR code fraud
Details on QR code scam and company's response.
User reviews and complaints about Razorpay service
Mixed user feedback highlighting ease of use and customer support issues.

🕵🏻 Keep investigating

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