Recommendation

Proceed

Overall Summary

Safe

Why we think so

rachio.com is the website of Rachio, Inc., a company known for smart sprinkler controllers and irrigation system technology. The site has moderate Alexa traffic ranking (~276,622), with active engagement including an average session of about two minutes and a reasonable bounce rate. It is a legitimate domain backed by multiple live USPTO trademarks in irrigation and related technologies, with business addresses in Denver, Colorado. Contact information including several official emails and social media profiles is publicly available. There are no signs of blacklisting or phishing risks. News sources confirm positive business developments such as acquisition by a reputable firm and product expansions. User community forums show some customer dissatisfaction mainly about product reliability and support, but no evidence of fraudulent transactions or scam reports. Overall, rachio.com presents a trustworthy and established business entity in its market niche.

Confidence Score

87%

Risk Insights

✅

No Scam Reports Found

No user reports of fraud or unauthorized transactions

Clear of phishing and malware blacklists

Positive brand reputation in trusted news sources

🛡️

Active Trademark Protection

Several live USPTO trademarks related to irrigation systems

Trademarks registered to Rachio, Inc. in Denver

Protects brand and product authenticity

Contradictory Signals

While the company is legally authentic with trademark protections, some customers report post-sale service issues.

Signal A: Positive official branding and trademarks

Signal B: Low BBB rating for customer service response

Category Scores

Identity 88/100

Reputation 85/100

Technical 90/100

Content 85/100

Legal 80/100

Business Validity 90/100

Red Flags & Warnings

BBB profile rating is low (F) due to failure to respond to some complaints, indicating occasional customer service gaps.

🔎 Detailed Checks & Analysis

Domain age and registration

Score: 90/100

Passed

"Old, stable domain reduces risk of scam."

Reason: The domain was registered in 2013 and shows stable ownership with valid registrar and DNS records.

Blacklist and safety scans

Score: 10/100

Passed

"Clean security scans and no blacklisting verified."

Reason: No phishing, malware, or scam listings found in Google Safe Browsing or crypto scam databases.

Trademark and brand authenticity

Score: 90/100

Passed

"Active trademarks confirm brand legitimacy."

Reason: Multiple live USPTO trademarks registered to Rachio, Inc. covering irrigation technology.

Traffic and user engagement

Score: 80/100

Passed

"Traffic consistent with a publicly available commercial site."

Reason: Moderate daily visitors and engagement metrics align with expected product site traffic.

Contact and company info transparency

Score: 80/100

Passed

"Company easily reachable, supporting legitimacy."

Reason: Multiple contact emails, phone number, and verified social media accounts provided through official site and community content.

Reputation from news and user reviews

Score: 80/100

Passed

"Reputation consistent with a credible commercial entity, with some customer service criticisms."

Reason: Positive news coverage on corporate acquisition and product expansion; user complaints relate primarily to product support, not fraud.

Your Next Steps

1

If purchasing, review current user feedback to manage expectations around product reliability.
2

Verify contact information directly from the website before initiating customer support queries.
3

Monitor reputable sources for updates on product or company developments.
4

Report any suspicious transactions or unauthorized charges encountered through direct channels promptly.

Evidence & Citations

Rachio Trademark Records at USPTO
Authentic trademark registrations for multiple irrigation-related product classes.
Website Traffic Statistics for rachio.com
Moderate traffic and user engagement consistent with legitimate business site.
Google Safe Browsing Status for rachio.com
No blacklist or phishing threats detected.
Rachio Contact Information and Social Media
Official emails, phone, and social pages found and confirmed active.
Recent News Coverage on Rachio
Acquisition and product innovation news from credible sources.
User Discussions and Customer Complaints Analysis
Community forums with no fraud reports but some product and support complaints.

🕵🏻 Keep investigating

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