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Domain Due Diligence
Report for Qoo10.sg

Report Date January 20, 2026
Recommendation
Avoid
Overall Summary
Suspicious
Why we think so

Qoo10.sg is a Singapore-based ecommerce platform established in 2011. It offers products from various countries including Singapore, Japan, Korea, and the US. While it has a social media presence and online traffic, serious payment and operational issues have surfaced recently. In late 2024, the company faced liquidation over unpaid debts exceeding US$54 million. Authorities including the Singapore Police and Monetary Authority have investigated payment delays, resulting in suspended payment services. Despite a diverse product range, customer complaints highlight poor service, delayed or missing refunds, and delivery problems. Scam warnings about phishing impersonations exist, but the platform itself is not labeled a scam. Buyers should exercise caution and verify transactions carefully before purchasing.

Confidence Score
23%

Risk Insights

⚠️

Ongoing Liquidation & Insolvency Risks

Court ordered Qoo10.sg to liquidation due to unpaid debts exceeding US$54 million.
Appointed liquidators investigating management and asset recovery efforts.
Creditors have lodged claims totaling over US$198 million, with minimal recovery so far.
🛑

Customer Service & Payment Issues

Many users report unresolved refunds and delivery issues.
Payment services suspended by Singapore regulator in 2024.
Investigations ongoing into payment delays affecting vendors.
✅

No Scam Blacklist or Trademark Conflicts

Domain not flagged in Google Safe Browsing or crypto scam blacklists.
No trademark conflicts identified in USPTO database.
Some official social media presence and domain longevity support basic legitimacy.

Contradictory Signals

Despite being operational over a decade, financial insolvency and poor service severely impact trustworthiness.

Signal A: Long-established domain since 2011

Signal B: Recent liquidation and service failures

Category Scores

Identity 70/100
Reputation 25/100
Technical 50/100
Content 20/100
Legal 15/100
Business Validity 10/100

Red Flags & Warnings

  • Legal liquidation and insolvency proceedings indicate financial instability and operational risks.
  • Many unresolved consumer complaints highlight poor customer service and trustworthiness problems.
  • Payment services suspension by regulator reflects serious compliance and operational failures.

🔎 Detailed Checks & Analysis

Domain registration age

Score: 70/100
Passed

"Registered on March 21, 2011, indicating an established presence."

Reason: Domain registered since 2011 showing longevity.

Payment service status

Score: 0/100
Failed

"MAS suspended payment operations on September 23, 2024."

Reason: Payment services suspended due to vendor complaints and insolvency risks.

Customer support and service quality

Score: 10/100
Failed

"Low user ratings (~1.4-1.6 stars) across multiple complaint platforms."

Reason: Numerous unresolved customer complaints about refunds, delivery, and unresponsiveness.

Legal and financial stability

Score: 50/100
Failed

"Liquidators appointed in Nov 2024 to recover assets and investigate management."

Reason: Company under court-ordered liquidation with significant unpaid debts.

Domain safety and blacklist status

Score: 75/100
Passed

"Google Safe Browsing shows clean status; no crypto scam blacklists found."

Reason: No reports of phishing or listings on scam blacklists detected.

Trademark conflicts

Score: 100/100
Passed

"Search returned zero results indicating no conflicts."

Reason: No trademark conflicts found on USPTO search for 'qoo10'.

Your Next Steps

  • 1
    Avoid making urgent or large purchases on Qoo10.sg due to ongoing financial and service issues.
  • 2
    If purchasing, use secure payment methods and keep records of transactions and communications.
  • 3
    Monitor updates from official channels about liquidation progress and service restoration.
  • 4
    Avoid responding to unsolicited emails claiming to be from Qoo10 to prevent phishing.
  • 5
    Check third-party reviews for individual sellers before buying to reduce risk.

Evidence & Citations

🕵🏻 Keep investigating

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