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Domain Due Diligence
Report for Pullandbear.com

Report Date December 12, 2025
Recommendation
Proceed
Overall Summary
Safe
Why we think so

Pull&Bear is a global fashion retailer with strong traffic, backed by the Inditex group. The website attracts about 17.6 million visits monthly, mainly from Spain but also from Turkey, France, UK, and the US. It uses reputable technologies and CDNs like Akamai and has strong e-commerce and payment integrations including PayPal and Apple Pay. The domain was registered in 2000 and uses a valid DigiCert SSL certificate, with DNS and mail servers managed through reliable providers. Official contact emails and extensive social media profiles are present, indicating transparency. No blacklist or phishing warnings were found. However, customer reviews online report common retail issues such as poor customer service, delivery delays, and refund difficulties. There are no indications of fraudulent activity or scams, but some negative customer service experiences reduce trust. The brand is trademarked legitimately and has physical stores internationally. Recent news shows active marketing and product collaborations. Overall, the site appears authentic and operationally sound but has varying customer satisfaction levels to consider.

Confidence Score
88%

Risk Insights

🛡️

Established Domain & Infrastructure

Domain registered in 2000, operated by a major registrar.
Valid SSL certificate issued by DigiCert.
Uses trusted CDN and security technologies.
🌐

Strong Web Presence

~17.6 million visits monthly as of late 2025.
Diverse international visitor base.
Active social media and official contact info.
⚠️

Customer Service Reviews

Numerous complaints about slow deliveries and refunds.
Some customers report poor in-store and online service.
No evidence of scams but caution advised.

Contradictory Signals

Technical and ownership data show legitimacy, but user experiences point to operational challenges.

Signal A: High domain and technical trust indicators

Signal B: Negative customer service feedback affecting reputation

Category Scores

Identity 90/100
Reputation 70/100
Technical 92/100
Content 80/100
Legal 85/100
Business Validity 90/100

Red Flags & Warnings

  • Multiple customer reviews report poor service, delayed deliveries, and refund difficulties, reducing trust level.

🔎 Detailed Checks & Analysis

Domain Age and Registrar Reputation

Score: 90/100
Passed

"Long registration suggests stability and legitimacy."

Reason: Domain has been registered since 2000 with a reputable registrar and protective domain states.

Web Traffic and User Engagement

Score: 90/100
Passed

"Visitors come mostly from Spain and multiple other countries, confirming global usage."

Reason: High monthly visits (~17.6M) with significant direct and search traffic indicating genuine users.

Blacklist and Security Checks

Score: 95/100
Passed

"Security-related technologies and CDNs in use reinforce safe infrastructure."

Reason: No presence in crypto scam or Google Safe Browsing blacklists suggests no detection of phishing or scams.

Website Technology and Security

Score: 85/100
Passed

"SSL certificate is current and strong with DigiCert issuer."

Reason: Use of trusted technologies like Akamai CDN and security products such as ProofPoint.

Contact Information and Social Media Presence

Score: 80/100
Passed

"This adds to the trustworthiness but customer experience issues exist."

Reason: Availability of official contact emails and many verified social media profiles.

Legal and Brand Validity

Score: 85/100
Passed

"No legal disputes tied to the website were found."

Reason: USPTO trademark records confirm registered brand ownership without disputes.

Customer Feedback and Reputation

Score: 60/100
Failed

"No reports suggest scam or fraudulent practices, but service quality concerns impact trust."

Reason: Consistent complaints about customer service, refunds, and shipping delays noted in reviews.

Your Next Steps

  • 1
    If purchasing from pullandbear.com, check shipping policies and return procedures carefully before ordering.
  • 2
    Use official contact points for any customer service or refund requests.
  • 3
    Consider regional customer reviews where available to gauge service quality in your area.
  • 4
    Verify SSL certificate and website address to avoid phishing sites imitating Pull&Bear.
  • 5
    Follow brand on verified social media for announcements and official information.

Evidence & Citations

🕵🏻 Keep investigating

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