Recommendation

Proceed

Overall Summary

Safe

Why we think so

PocketGems.com is a legitimate mobile game developer focused on video game consoles and accessories. It operates with a solid technical infrastructure, hosted primarily via Amazon services and Google. Monthly visits are approximately 5,700 with the majority of traffic coming from the U.S. The domain is well-established since 2001, with reputable WHOIS registration through ENOM and active SSL certification valid until mid-2026. Company contact details are publicly available, including multiple official emails and social media accounts. USPTO records confirm live trademarks for Pocket Gems related to mobile and downloadable game software. There are no indication of phishing or blacklist issues from Google Safe Browsing or crypto scam databases. However, consumer reviews highlight some customer service problems including billing disputes, account suspensions, and support responsiveness issues. Employee reviews point to workplace culture challenges but do not imply consumer fraud. Notably, Pocket Gems has received investment backing from Tencent and is a recognized entity in the mobile game industry. Users should exercise typical caution on in-app purchases and keep documentation in case of disputes.

Confidence Score

88%

Risk Insights

🕰️

Well-Established Domain

Registered in 2001 with reputable registrar ENOM

SSL certificate valid through July 2026

🏢

Legitimate Business Signals

Active trademarks registered for gaming apps

Verified San Francisco office location

⚠️

Customer Service Concerns

Reports of billing disputes and account suspensions

BBB rating B- with unresolved complaint responses

Contradictory Signals

Strong technical and legal authenticity contrasts with mixed user experiences.

Signal A: Reputable long-term domain and brand ownership

Signal B: Consumer complaints about service quality and billing

Category Scores

Identity 90/100

Reputation 65/100

Technical 90/100

Content 75/100

Legal 85/100

Business Validity 90/100

Red Flags & Warnings

Multiple consumer complaints about billing, sudden account bans, and limited customer service responsiveness.

🔎 Detailed Checks & Analysis

Domain age and registrar reputation check

Score: 90/100

Passed

"Long domain history reduces risk of fraudulent new site."

Reason: Domain registered since 2001 through reputable registrar ENOM, Inc.

Technical infrastructure and traffic sources check

Score: 85/100

Passed

"Professional hosting and reliable traffic profiles indicate legitimacy."

Reason: Uses Amazon Web Services and Google technology with consistent traffic (~5.7K monthly visits).

Trademark and brand validation

Score: 80/100

Passed

"Clear brand ownership supports legitimate business claim."

Reason: USPTO shows active trademarks for Pocket Gems tied to gaming software.

Blacklist and phishing status

Score: 95/100

Passed

"No evidence of phishing or known malware distribution."

Reason: No flags from Google Safe Browsing or crypto scam blacklists.

Reputation and consumer reviews

Score: 55/100

Passed

"Mixed consumer feedback requires caution but no fraud indication."

Reason: Some complaints about customer service and billing, but no scam reports.

Business presence and contact information

Score: 80/100

Passed

"Physical and online presence reinforce business legitimacy."

Reason: Verified physical location in San Francisco and public contact details.

Your Next Steps

1

If using Pocket Gems products, secure your app store accounts and enable purchase authentication.
2

Keep receipts and screenshots of in-app purchases and event participation.
3

Contact Pocket Gems support for disputes first; escalate to app store or payment processors if unresolved.
4

Monitor any account suspension notices closely and seek clarification promptly.

Evidence & Citations

SimilarTech Technology and Traffic Analysis
Shows domain tech stack, traffic volume, and geography.
WHOIS and SSL Certificate Details
Confirms domain age, registrar reputation, and SSL status.
USPTO Trademark Search for 'PocketGems'
Confirms live trademarks owned by Pocket Gems, Inc.
Google Safe Browsing and Crypto Scam Sniffer Records
No phishing or malware threats detected.
BBB Profile and Consumer Complaints
Summarizes consumer complaints and company rating.

🕵🏻 Keep investigating

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