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Domain Due Diligence
Report for Pharmeasy.in

Report Date December 8, 2025
Recommendation
Caution
Overall Summary
Suspicious
Why we think so

PharmEasy.in is an established online pharmacy based primarily in India, drawing about 8.4 million visits monthly with a strong direct and search-driven user base. It operates a robust technology and advertising infrastructure, including Amazon hosting, Google Analytics, and multiple advertising partners. Contact information is publicly available via its own website and verified social media channels. PharmEasy holds a valid SSL certificate and stable DNS settings. However, independent consumer reviews reveal persistent issues, including complaints about delivery delays, refund problems, expired medicines, and poor customer support. The platform was fined ₹2 lakh by Indian consumer authorities in 2024 for unfair subscription auto-renewal practices. Financial reports indicate some fiscal stress, notably breach of a loan covenant with Goldman Sachs. Overall, PharmEasy is a recognized service with significant market presence but exhibits notable consumer service challenges and regulatory concerns. Use with caution, verifying medicines on receipt and preferring secure payment and clear communication channels.

Confidence Score
65%

Risk Insights

⚠️

High consumer complaint volume

Multiple complaints about expired medicines and refund delays
False delivery confirmations reported by users
Customer support quality is often rated poor
🛡️

Established technical infrastructure

Uses Amazon AWS hosting and CloudFront CDN
Valid SSL certificate issued recently
Public domain records aligned with business operations

Contradictory Signals

While PharmEasy operates as a technically legitimate platform, user experience and regulatory compliance issues contradict full trustworthiness.

Signal A: Legitimate technical infrastructure and high traffic

Signal B: Widespread negative consumer reviews and regulatory fines

Category Scores

Identity 80/100
Reputation 45/100
Technical 85/100
Content 60/100
Legal 50/100
Business Validity 70/100

Red Flags & Warnings

  • Multiple verified complaints about expired medicines and refusal of refunds raise concerns about product quality and customer service.
  • Indian consumer regulator fined PharmEasy for unfair subscription auto-renewal, highlighting compliance risks.
  • Reports of delivery fraud and false 'delivered' statuses indicate operational and trust-worthiness issues.

🔎 Detailed Checks & Analysis

Domain legitimacy via technology and hosting

Score: 85/100
Passed

"The domain resolves reliably with stable DNS and includes recognized analytics and CDN tools."

Reason: PharmEasy uses reputable AWS hosting, valid SSL cert, and standard technologies confirming domain authenticity.

Traffic volume and geography

Score: 80/100
Passed

"Bounce rate and visit stats are consistent with a popular service."

Reason: Site receives about 8.4 million monthly visits, mainly from India, confirming significant legitimate user engagement.

Public contact transparency

Score: 75/100
Passed

"Supports consumer ability to contact and verify the business."

Reason: Multiple email addresses, phone numbers, and verified social media links are openly published.

Blacklist and phishing detection

Score: 95/100
Passed

"Domain is not reported for phishing or crypto fraud."

Reason: No flags or detected threats on Google Safe Browsing or crypto scam blacklists.

Consumer complaint and reputation analysis

Score: 40/100
Failed

"Mixed reviews with critical safety concerns on independent platforms."

Reason: Serious and repeated reports of expired medicines, delivery failures, and refund issues reduce trust.

Legal and regulatory compliance

Score: 50/100
Failed

"Financial stress and lender disputes noted but not directly impacting consumer protection currently."

Reason: A recent CCPA fine for unfair auto-renewal subscriptions signals regulatory risk.

Your Next Steps

  • 1
    If you intend to use PharmEasy, always check expiry dates on delivered products before acceptance.
  • 2
    Avoid relying on PharmEasy for urgent or critical medicine needs due to reported delivery inconsistencies.
  • 3
    Use payment methods that provide consumer protection and document all transactions and communications.
  • 4
    Monitor news and regulatory updates regarding PharmEasy for potential changes in service quality or legal status.
  • 5
    Consider customer feedback platforms for ongoing reputation insights before making purchases.

Evidence & Citations

🕵🏻 Keep investigating

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