Recommendation

Caution

Overall Summary

Suspicious

Why we think so

PC Matic (pcmatic.com) is a US-based company offering cybersecurity and antivirus software. It receives about 157,600 visits monthly, primarily from the United States. The website features standard security and marketing technologies and maintains an active social media presence on Facebook, Twitter, Instagram, and LinkedIn. Official customer support is free and conducted entirely in the US. Independent sources report mixed reviews, praising malware protection and system optimization but noting frequent complaints about customer service, billing issues, and refunds. The domain uses Cloudflare DNS and valid SSL certificates, and it is not blacklisted for scams or phishing. Google Places lists the company with a 4.9 star rating from over 1,000 reviewers.

Confidence Score

78%

Risk Insights

🛡️

Technical Trust Indicators

Valid SSL issued recently by E8.

Uses reliable Cloudflare DNS servers.

No phishing or scam blacklists found.

⚠️

Customer Service Concerns

Multiple BBB complaints about billing and refunds.

Users report slow or unhelpful support.

Claims of unauthorized renewals persist.

🌐

Active and Relevant Web Presence

About 157K monthly visits, mainly US-based.

Social media active on 5 major platforms.

Google Places rating of 4.9 from 1060 reviews.

Contradictory Signals

While pcmatic.com shows strong technical and operational indicators, the user experience with customer service and billing is problematic.

Signal A: Legitimate business with good technical setup and active users.

Signal B: Numerous customer complaints about billing fraud and poor support.

Category Scores

Identity 85/100

Reputation 55/100

Technical 80/100

Content 70/100

Legal 80/100

Business Validity 75/100

Red Flags & Warnings

Multiple BBB reports of unauthorized billing, refund issues, and poor customer service remain active as of mid-2025.

🔎 Detailed Checks & Analysis

Domain and Technical Setup

Score: 85/100

Passed

"The presence of up-to-date security technologies and absence from phishing blacklists indicate a sound technical setup."

Reason: Domain has valid SSL, uses Cloudflare DNS, and no blacklist warnings were found.

Traffic and Usage Signals

Score: 75/100

Passed

"Traffic sources show mainly direct and search visits, which support authentic user engagement."

Reason: Monthly traffic of ~157K is steady and dominated by US visitors, fitting a legitimate business profile.

Brand and Legal Verification

Score: 80/100

Passed

"Standard registrar and no brand impersonations detected."

Reason: No trademark conflicts were found, and the registrant uses GoDaddy with consistent WHOIS information.

Reputation & User Feedback

Score: 50/100

Failed

"While official support is US-based and free, BBB shows numerous complaints indicating persistent issues."

Reason: Multiple unresolved customer complaints about billing and customer service lower trust.

Safety and Scam Status

Score: 85/100

Passed

"No evidence found that pcmatic.com is involved in scams or phishing directly."

Reason: No blacklist or phishing entries in Google Safe Browsing or crypto scam databases.

Your Next Steps

1

Confirm official billing information only through pcmetic.com account portal to avoid fraud.
2

Avoid interacting with unsolicited PC Matic support calls or emails; use official contact channels only.
3

Review recent independent antivirus test results before purchase.
4

Check current customer feedback and Better Business Bureau updates for support status.
5

Use the Google Places link to see verified customer reviews and company location.

Evidence & Citations

PC Matic Reviews and Complaints Overview
Better Business Bureau shows multiple customer complaints focused on billing and support issues.
Technical Details and Traffic Metrics for pcmatic.com
Traffic sources, monthly visits, and technology stack information confirming legitimate domain setup.
PC Matic Google Places Company Listing
High customer ratings and detailed company info supporting physical presence and service reputation.
Domain and SSL Certificate Details for pcmatic.com
Valid SSL certificate issued recently, Cloudflare DNS hosting, and good domain registrar data.
PC Matic Trademark Search
No conflicting trademarks found for 'pcmatic'.

🕵🏻 Keep investigating

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