Domain Due Diligence
Report for Pcexpress.ca
Why we think so
PC Express (pcexpress.ca) is the online grocery delivery and pickup service operated by Loblaw Companies in Canada. It attracts over half a million monthly visits, primarily from Canadian users, ranking high among grocery sites. The platform offers features like PC Optimum points, a mobile app, and partnerships with services such as DoorDash for rapid delivery. The site's infrastructure uses reputable technologies and is registered under Loblaw with a valid SSL certificate. However, customer reviews are mixed, with common complaints about order accuracy, billing issues, and customer support, though some users appreciate the convenience and time savings.
Risk Insights
Strong official backing and secure infrastructure
Widespread customer service issues reported
Contradictory Signals
The site is authentic but users often experience frustrating service or billing issues.
Signal A: Professional domain registration and infrastructure indicating legitimacy
Signal B: Significant negative customer reviews indicating poor service quality
Category Scores
Red Flags & Warnings
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High volume of customer complaints related to order accuracy, billing problems, and customer service delays.
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Frequent reports of app and website technical issues affecting ordering and payment processes.
🔎 Detailed Checks & Analysis
Domain ownership and trust
Domain ownership and trust
"WHOIS data shows consistent registrant information with Loblaw Inc. and the domain is registered since 2016."
Reason: The domain is registered to Loblaw Companies, a reputable Canadian retailer.
Technical infrastructure quality
Technical infrastructure quality
"The site employs multiple reputable technologies enhancing security and performance."
Reason: Uses strong infrastructure including Akamai, CloudFlare, and valid SSL certificates.
Blacklist and phishing status
Blacklist and phishing status
"Scanners confirm no detected malicious activity or phishing threats."
Reason: No reports in Google Safe Browsing or crypto scam blacklists for the domain.
Trademark conflicts
Trademark conflicts
"USPTO records show no live conflicts that affect this domain's commercial legitimacy."
Reason: Trademark PCEXPRESS is live and registered to established companies, supporting authenticity.
Customer reviews and reputation
Customer reviews and reputation
"Reviews highlight systemic service challenges rather than scams, but user dissatisfaction is significant."
Reason: High number of customer complaints about order accuracy, billing issues, and poor customer support.
Your Next Steps
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1Use the official site or app directly and avoid third-party sites to reduce the risk of scams.
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2Verify your bank or credit card statements for any incorrect or duplicate charges related to PC Express orders.
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3If you experience issues with orders or billing, contact PC Express customer support and escalate through official complaint channels if needed.
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4Consider reading recent user reviews and news on PC Express for updated service quality insights.
Evidence & Citations
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PC Express Customer Reviews and Complaints Analysis
Detailed user reviews reveal repeated issues with orders, billing, and customer service responsiveness.
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SimilarTech Technology & Traffic Profile for pcexpress.ca
Shows professional infrastructure, high Canadian traffic, and reputable technology usage.
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USPTO Trademark Record for PCEXPRESS
Confirms live trademark registration linked to an established company, supporting legitimacy.
🕵🏻 Keep investigating
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