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Domain Due Diligence
Report for Oldnavy.com

Report Date February 13, 2026
Recommendation
Caution
Overall Summary
Suspicious
Why we think so

oldnavy.com is the official website of Old Navy, a well-known apparel retailer owned by Gap Inc. It offers clothing and accessories for all ages, including extended sizes. The site is a popular fashion destination in the U.S., with over 800,000 monthly visits mainly from direct traffic. It employs trusted advertising and analytics technologies, runs on secured servers with valid DigiCert SSL, and is supported by reputable registrars and name servers. Physical Old Navy stores have good customer ratings averaging around 4.1 to 4.4 stars across multiple U.S. locations. However, customers often report challenges with online orders, including shipping delays, incorrect or missing items, and difficulty obtaining refunds or exchanges. The company has faced lawsuits over marketing practices but maintains a legitimate presence without blacklisting or phishing flags. Overall, oldnavy.com appears legitimate but has notable customer service issues affecting user experience.

Confidence Score
78%

Risk Insights

🛠️

High Traffic and Legitimate Tech Usage

Old Navy site attracts over 800K visits monthly, mainly from the U.S.
The website uses recognized advertising and payment technologies.
SSL certificate is valid and issued by DigiCert.
⚠️

Reputation Concerns from Customer Reviews

Customers report frequent shipping issues and missing items online.
Refunds and exchanges are often difficult and slow.
Negative feedback could impact purchasing confidence.

Contradictory Signals

Although the domain shows strong technical and business signals, user experience and customer service complaints reduce overall trust.

Signal A: High technical and business legitimacy indicators

Signal B: Significant negative customer reviews and legal disputes

Category Scores

Identity 85/100
Reputation 55/100
Technical 90/100
Content 80/100
Legal 50/100
Business Validity 75/100

Red Flags & Warnings

  • Multiple user reports describe delayed shipping, missing or incorrect items, and difficulty obtaining refunds or exchanges from the site.
  • Past legal suits against the company concern misleading sales prices and false urgency in marketing emails, indicating some operational risk.

🔎 Detailed Checks & Analysis

Domain Legitimacy and Tech Stack

Score: 85/100
Passed

"Technical infrastructure is solid and consistent with a large retail website."

Reason: Uses valid SSL from DigiCert, reputable registrar (GoDaddy Corporate Domains), and multiple trusted advertising/analytics technologies.

Traffic and Popularity

Score: 80/100
Passed

"Traffic rank of ~85K globally shows moderate popularity and stable interest."

Reason: Receives approximately 811K monthly visits, mainly from the U.S. direct traffic, indicating a legitimate user base.

WHOIS and Registrar Data

Score: 85/100
Passed

"No signs of suspicious or recent domain changes; domain age supports legitimacy."

Reason: Domain registered with reputable registrar and stable DNS servers, indicating registered ownership and management.

Brand and Trademark Validity

Score: 80/100
Passed

"Trademark status is live and properly maintained."

Reason: Trademark registration under OLDNAVY.COM confirmed with USPTO, supporting legitimate brand usage.

Customer Feedback and Complaint Signals

Score: 40/100
Failed

"Issues are widespread enough to impact trust significantly."

Reason: Numerous customer complaints about shipping delays, wrong items, refund difficulties, and poor service lower reputation score.

Scam and Phishing Blacklists

Score: 90/100
Passed

"Cleared by multiple reputable blacklists."

Reason: No blacklisting for scams or phishing detected, supporting domain safety from these threats.

Business Operations and Physical Presence

Score: 85/100
Passed

"Physical presence supports business validity."

Reason: Multiple physical store locations with positive Google ratings confirm active, legitimate retail operations.

Your Next Steps

  • 1
    Use oldnavy.com only for browsing or buying if you are aware of their customer service challenges.
  • 2
    Be cautious with online purchases, especially regarding order accuracy and return policies.
  • 3
    Prefer paying with credit cards or PayPal for better dispute protection.
  • 4
    Consider shopping in physical stores to reduce risk of online fulfillment issues.
  • 5
    Check latest customer reviews before large purchases to assess current service levels.

Evidence & Citations

🕵🏻 Keep investigating

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