Recommendation

Caution

Overall Summary

Suspicious

Why we think so

nchsoftware.com hosts a software company offering various free programs in audio, video, business, and graphics for Windows and Mac users. The site receives about 2.5 million visits monthly, mainly from Japan and the US. It employs standard web technologies and secure SSL certificates issued by Verokey. The company's physical location is in Greenwood Village, Colorado, with an active Google rating of 4.7 from 182 reviewers. Though its products are widely used and recognized, independent reviews found frequent complaints about customer support, billing disputes, and software uninstall issues. No scam blacklists or phishing alerts are associated with this domain, and legal disputes involving the company mostly relate to patent cases and arbitration clauses. Overall, the domain is operational with a solid presence but has mixed customer feedback primarily regarding support and billing practices.

Confidence Score

78%

Risk Insights

⚠️

Mixed Customer Support Feedback

Many users report poor support focusing on billing and uninstallation.

Complaints often note lack of timely responses and refund difficulties.

Some positive product reviews exist, but support weaknesses are frequent.

🛡️

Strong Technical and Business Presence

Uses reputable hosting and web technologies with valid SSL certificates.

Physical business location with high Google rating and verified contacts.

No listings on known scam or phishing blacklists.

Contradictory Signals

The domain is technically sound and operational but has notable negative customer reputation signals.

Signal A: Valid SSL certificates and good technical indicators

Signal B: Frequent user complaints about customer service and billing

Category Scores

Identity 85/100

Reputation 45/100

Technical 90/100

Content 80/100

Legal 70/100

Business Validity 75/100

Red Flags & Warnings

Many unresolved or disputed complaints about customer support and billing practices.
Reports of aggressive or difficult software uninstallations and surprise charges.

🔎 Detailed Checks & Analysis

Domain Technical Infrastructure

Score: 90/100

Passed

"Technical data confirms valid SSL issued in 2025, multiple industry-standard web components, and a stable tech stack without suspicious elements."

Reason: The domain uses standard, well-known web technologies including secure SSL certificates and hosts on reputable Amazon servers.

Traffic Volume and Geography

Score: 85/100

Passed

"High traffic rank (#29,532 globally) and broad country distribution suggest genuine user engagement."

Reason: Monthly visits approximate 2.5 million from diverse global regions primarily Japan and the US.

Domain Whois and Registration Info

Score: 85/100

Passed

"Ownership details list a physical location in Colorado and valid domain expiration in 2028."

Reason: Domain registered since 2005 with Network Solutions and uses DNS Made Easy name servers with registrar abuse contacts.

Blacklist and Malware Checks

Score: 100/100

Passed

"This absence supports domain safety regarding blacklisted or malicious domain activity."

Reason: No listings on crypto scam blacklists or Google Safe Browsing phishing or malware alerts.

Customer Support and Reputation

Score: 30/100

Failed

"BBB and consumer forums document multiple negative reviews noting poor service and refund challenges despite some positive testimonials on software functionality."

Reason: Independent sources report numerous unresolved complaints about customer support, billing disputes, and uninstall issues.

Legal and Dispute Handling

Score: 70/100

Passed

"Several arbitration clauses restrict class actions, emphasizing private dispute resolution with few public legal records."

Reason: Legal cases primarily involve patent disputes; user disputes are directed to arbitration, limiting public lawsuits.

Your Next Steps

1

Review customer complaints carefully before purchasing software from this site.
2

Verify license keys and purchase receipts directly through official channels.
3

Consider contacting the company via listed emails or phone for support clarity.
4

Exercise caution with subscription or refund policies and back up software keys.

Evidence & Citations

NCH Software Customer Reviews and Complaints
Details persistent customer complaints about support and billing despite some resolved cases.
SimilarTech Data on NCH Software
Technical infrastructure and traffic overview, including technologies used and global reach.
NCH Software Whois, DNS, and SSL Details
Domain registration, nameservers, and SSL certificate validation information.
Google Places Listing for NCH Software
Confirmed business address and user rating details for NCH Software.
NCH Software Legal and Arbitration Terms
Information on arbitration clauses that limit public lawsuit records for user disputes.
NCH Software Scam Reports and User Feedback
Compilation of consumer complaints and reviews providing insight into user experiences.

🕵🏻 Keep investigating

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