Recommendation

Caution

Overall Summary

Suspicious

Why we think so

Nannybag.com is a luggage storage network operating mainly in the travel and tourism sector, with a monthly visit volume around 229,000, mostly from France and the US. It uses reliable technology like Google Analytics and CloudFlare, and its domain was registered in 2015 through OVH SAS. The service partners with shops, hotels, and other venues to provide luggage lockers in over 40 countries. User feedback is mostly positive, with over 10,000 Trustpilot reviews averaging about 4.6 out of 5 and app ratings above 4.7 on Google Play. However, some users report issues such as closed or inaccurate storage locations, slow customer support, and refund difficulties. No major lawsuits or widespread scams are known, but users are advised to verify specific locations before booking and use the service cautiously.

Confidence Score

78%

Risk Insights

🛡️

Legitimate Domain and Technology Use

Domain registered since 2015

Valid SSL certificate

Uses reputable analytics and CDN services

⚠️

User Reports Indicate Service Reliability Issues

Closed or inaccurate storage locations reported

Slow customer service and refund problems

Occasional unsecured luggage storage incidents

Contradictory Signals

While the service is generally well-rated, individual location reliability varies markedly.

Signal A: High overall positive ratings (4.6/5 on Trustpilot, 4.7 on Google Play)

Signal B: Multiple credible negative reports of service failures and poor customer support

Category Scores

Identity 80/100

Reputation 50/100

Technical 85/100

Content 75/100

Legal 80/100

Business Validity 70/100

Red Flags & Warnings

Recurring user complaints report closed or nonexistent storage locations causing failed service.
Issues with slow or unresponsive customer service and refund difficulties reported by multiple users.
At least one report of bags stored insecurely, raising safety concerns.

🔎 Detailed Checks & Analysis

Domain Legitimacy

Score: 85/100

Passed

"WHOIS confirms a long-established domain with proper DNS and security setup."

Reason: Domain registered since 2015 with a valid SSL certificate and uses reputed registrar OVH.

Traffic and Technology Signals

Score: 80/100

Passed

"Technologies like Google Analytics and CloudFlare indicate professional setup."

Reason: Stable monthly traffic (~229K) mainly from travel-related countries; uses known analytics and CDN tech.

User Reputation and Reviews

Score: 45/100

Failed

"Reputation is generally positive but with concerning recurring issues reported in multiple locations."

Reason: Mixed user reviews with credible complaints about service reliability and customer support.

Safety and Security Flags

Score: 85/100

Passed

"No indication of phishing or scam listings in trusted blacklists."

Reason: No blacklist or Google Safe Browsing risks identified; domain security is intact.

Legal and Trademark Checks

Score: 80/100

Passed

"Company appears compliant with brand protections and no visible legal troubles."

Reason: No trademark conflicts found; no known lawsuits or major disputes reported.

Business Validity and Physical Presence

Score: 70/100

Passed

"Google Places shows functioning store points, supporting real-world service."

Reason: Physical locations confirmed with user ratings; operational business in the travel sector.

Your Next Steps

1

Verify reviews and opening hours for the specific storage location before booking.
2

Prefer official or well-branded partner locations such as major hotels or stations.
3

Keep photos and timestamps as evidence in case of service issues or refund disputes.
4

Avoid storing high-value items; use the service cautiously and have a backup plan.

Evidence & Citations

Nannybag.com Summary and Analysis
Traffic, technology, and domain info indicating operational website.
Domain WHOIS and SSL Details
Shows domain registration and valid SSL certificate.
Physical Locations and User Reviews on Google Places
Verifies real-world presence and service locations.
Nannybag User Complaints and Reputation
Summarizes user reviews detailing mixed experiences.

🕵🏻 Keep investigating

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