Domain Due Diligence
Report for Mysynchrony.com
Why we think so
mysynchrony.com is the official website of Synchrony Bank, a well-established financial institution focused on credit cards, savings products, and payment solutions. The site receives about 14 million visits monthly, mostly from the United States, and runs on reputable technologies like Adobe Analytics and Akamai. While there are many user complaints about payment misapplications, unexpected fees, account closures, and customer service, these issues stem from disputes with the bank's policies rather than indications that the site itself is fraudulent. Regulatory actions have led Synchrony to pay consumer relief, reflecting past business challenges. The brand does face phishing risks impersonating its name, so users should verify communications and monitor accounts carefully.
Risk Insights
High Traffic and Professional Tech Stack 🛡️
Customer Complaints and Legal Issues ⚠️
Contradictory Signals
While the domain and site are authentic, operational and service issues affect trustworthiness.
Signal A: Domain and technology indicate legitimacy
Signal B: Customer reports and legal history raise concerns
Category Scores
Red Flags & Warnings
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Frequent customer complaints about payment misapplication and unexpected billing charges.
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Involvement in multiple legal settlements and regulatory actions regarding debt collection and deceptive practices.
🔎 Detailed Checks & Analysis
Domain and SSL validity
Domain and SSL validity
"No signs of recent suspicious domain activity or rapid changes."
Reason: The domain has a valid SSL certificate issued by DigiCert and is registered since 2014 with a reputable registrar.
Traffic and technology profile
Traffic and technology profile
"Traffic primarily from the US, consistent with Synchrony's market."
Reason: The site receives over 14 million visits monthly with sophisticated analytics and CDN technology, indicating a professional financial service.
Reputation from user feedback
Reputation from user feedback
"Reports of unresolved disputes and frustration with customer service."
Reason: User complaints are frequent regarding payment errors, fees, and account closures causing financial harm, signaling low customer satisfaction.
Legal and regulatory history
Legal and regulatory history
"These issues reflect on the business practices, not website technical fraud."
Reason: Synchrony has paid legal settlements over debt collection practices and had consumer protection penalties, affecting reputation.
Blacklist and phishing risks
Blacklist and phishing risks
"Users should verify official communications to avoid fraud."
Reason: No blacklists or malware detected on the official domain, but brand phishing scams exist externally, advising caution.
Your Next Steps
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1Verify all communications claiming to be from Synchrony through official channels only.
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2Monitor account statements frequently for unexpected fees or unauthorized activity.
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3Report suspicious emails or calls impersonating Synchrony Bank to the company and authorities.
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4Consider researching user reviews and customer feedback before engaging in significant financial transactions.
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5Use multi-factor authentication and strong passwords to secure your Synchrony account.
Evidence & Citations
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Synchrony Bank Consumer Complaints and Scams
Details consumer payment issues, account disputes, and scam reports.
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mysynchrony.com Technology and Traffic Profile
Verified monthly traffic, technologies in use, and site category.
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mysynchrony.com Legal and Whois Data
Domain registration and SSL certificate authenticity.
🕵🏻 Keep investigating
Run another instant due diligence scan on any website URL. Verify before you trust!
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