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Domain Due Diligence
Report for Myntra.com

Report Date January 25, 2026
Recommendation
Caution
Overall Summary
Suspicious
Why we think so

Myntra.com is a leading Indian fashion and lifestyle e-commerce platform with over 125 million monthly visits, primarily from India. It uses well-known technologies like Akamai for content delivery and has strong security measures including valid SSL certificates issued recently. The site ranks high globally (#236) and within India (#20) in its category. Public contacts include verified emails and phone numbers listed on official Myntra domains. News sources report regular updates on sales and new services. However, consumer reviews frequently cite issues with order accuracy, refunds, and customer service responsiveness. There have been reported scams exploiting Myntra's refund system, causing financial losses. Legal disputes have involved consumer complaints and intellectual property lawsuits. Despite these warnings, the core domain and infrastructure appear legitimate and safe, but users should exercise caution when purchasing and be aware of potential service challenges.

Confidence Score
75%

Risk Insights

🛒

Established ecommerce presence with strong technical setup

Over 125 million monthly visitors, mostly from India
Uses respected providers like Akamai and MimeCast
Valid SSL certificate ensures secure data
⚠️

Customer complaints and refund scams impact reputation

Frequent reports of wrong deliveries and slow refunds
Refund scam incidents caused losses exceeding ₹1 crore
Consumer courts ruled against Myntra for service issues
✅

Active official contacts and social presence reinforce legitimacy

Multiple verified emails and phone contacts
Active Facebook, Instagram, Twitter, and LinkedIn pages
No trademark conflicts found

Contradictory Signals

While Myntra.com operates a secure, high-traffic legitimate platform, repeated service failures and exploitable refund policies hurt user trust and safety.

Signal A: Strong technical and business presence with high traffic

Signal B: Numerous customer service complaints and refund scams

Category Scores

Identity 85/100
Reputation 50/100
Technical 90/100
Content 70/100
Legal 45/100
Business Validity 80/100

Red Flags & Warnings

  • Multiple consumer complaints report unreliable deliveries, refunds, and poor service.
  • Significant refund scams have financially impacted Myntra, indicating policy exploitation risks.
  • Consumer courts have ruled against Myntra for service deficiencies and unfair trade practices.

🔎 Detailed Checks & Analysis

Traffic and technology credibility

Score: 90/100
Passed

"The domain ranks #236 globally and #20 in India in its category (Lifestyle > Fashion & Apparel)."

Reason: Myntra.com shows very high monthly visits (~125M) and uses reputable technologies like Akamai CDN and security services, confirming a strong infrastructure and business reach.

SSL and domain registration evaluation

Score: 90/100
Passed

"Multiple domain name servers point to Akamai, indicating professional DNS management."

Reason: The domain has a valid SSL certificate issued in November 2025, valid through December 2026, secured by GlobalSign. WHOIS data shows stable registration with GoDaddy, no expiration anomalies.

Contact information authenticity

Score: 85/100
Passed

"Multiple professional and customer support contacts exist for complaint resolution and verification."

Reason: Official email addresses are clearly linked to the myntra.com domain with multiple sources cited. Phone numbers verified on corporate sites. Active social media links on Facebook, Instagram, Twitter, LinkedIn, and GitHub confirm legitimacy.

Trademark conflict check

Score: 90/100
Passed

"This indicates legal brand protection and reduced impersonation risks."

Reason: No trademark conflicts or impersonations of the 'Myntra' brand were found in the USPTO database, reducing risk of brand misuse or related scams.

Crypto and phishing blacklist status

Score: 95/100
Passed

"This supports good standing in security threat evaluations."

Reason: No presence on cryptocurrency scam blacklists and no phishing detections by Google Safe Browsing APIs indicate a low risk of malware or scam hosting on the domain.

Consumer complaint volume and severity

Score: 40/100
Failed

"This negatively impacts the brand reputation and suggests customer care challenges."

Reason: Numerous consumer reviews expose frequent delivery errors, difficult refund processes, and poor customer service. Complaints are consistent across platforms like PissedConsumer and Reviews.io.

Refund scam incidents

Score: 35/100
Failed

"Though the domain is legitimate, this points to internal policy vulnerabilities."

Reason: Documented cases describe scammers abusing Myntra's refund system, leading to significant financial losses (e.g., ₹1.1 crore locally and ₹50 crore nationwide).

Legal disputes and lawsuits

Score: 45/100
Failed

"This suggests non-trivial business and compliance challenges remain outstanding."

Reason: Multiple consumer court rulings against Myntra for service failures and a pending intellectual property case increase legal risk and question business practices.

Your Next Steps

  • 1
    Verify offers directly on myntra.com to avoid fraud.
  • 2
    Exercise caution with returns and payments due to reported customer service issues.
  • 3
    Use official customer service contacts for dispute resolution.
  • 4
    Monitor news and consumer reports for updates on scams or disputes.

Evidence & Citations

🕵🏻 Keep investigating

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