Recommendation

Caution

Overall Summary

Suspicious

Why we think so

MTM Inc. operates a website focused on non-emergency medical transportation services, emphasizing support to healthcare providers and patients needing rides to medical appointments. The site sees about 100,000 monthly visits, mainly from the United States, and relies on well-known technologies like WordPress, Amazon, and Google Analytics. The company maintains multiple contact emails and phone numbers across states and has a verified SSL certificate valid until February 2026. Although the site and business are established and have regular traffic, customer reviews widely report unreliability, poor service, and operational problems. MTM has also faced substantial penalties for not meeting contract performance standards in Rhode Island, and several legal disputes related to wage and service issues.

Confidence Score

60%

Risk Insights

⚠️

Service Reliability Concerns

Customer complaints focus on missed and late rides.

Poor customer service reported, including rude representatives.

Operational disruptions linked to recent acquisitions.

📉

Legal and Contract Penalties

Over $1 million in penalties for contract failures in Rhode Island.

Ongoing lawsuits regarding driver wages and Medicaid obligations.

🛠️

Strong Technical and Web Presence

Uses reputable hosting and web technologies.

Maintains valid SSL and multiple verified contact methods.

Active social media channels.

Contradictory Signals

Despite a professional online presence and technical soundness, the company faces serious service and compliance issues.

Signal A: Legitimate website and verified infrastructure

Signal B: Significant negative user experiences and legal challenges

Category Scores

Identity 75/100

Reputation 30/100

Technical 85/100

Content 70/100

Legal 40/100

Business Validity 50/100

Red Flags & Warnings

Predominantly negative customer feedback with consistent reports of missed appointments and poor communication.
Significant contractual penalties indicating failure to meet service standards and reporting requirements.
Active legal disputes addressing wage violations and Medicaid transportation service failures.

🔎 Detailed Checks & Analysis

Domain and Infrastructure

Score: 85/100

Passed

"The domain is registered with GoDaddy and has valid SSL. Technologies include WordPress, Amazon services, and Google Analytics."

Reason: Uses established hosting, SSL, and common web technologies, indicating reliable infrastructure.

Traffic and Engagement

Score: 80/100

Passed

"Traffic sources are balanced between direct (48%) and search (42%), indicating organic interest."

Reason: Moderate monthly visits (~100k) with steady traffic mostly from the United States.

Contact Information and Social Proof

Score: 70/100

Passed

"MTM maintains Facebook, Instagram, LinkedIn accounts linked from their site."

Reason: Multiple verified contact emails and phone numbers across several states, with social media presence.

Reputation and Complaints

Score: 25/100

Failed

"The average rating on complaint sites is about 1.1 stars with strong warnings to avoid the service."

Reason: Numerous negative reviews reporting poor service, missed appointments, rude staff, and app issues.

Legal and Contractual Issues

Score: 30/100

Failed

"The company received about $1.1 million in penalties recently in Rhode Island and has ongoing lawsuits related to Medicaid transportation services."

Reason: MTM has faced multi-million-dollar penalties and legal actions over contract performance and wage claims.

Your Next Steps

1

If considering using MTM's services, prepare contingency plans due to reported service unreliability.
2

Monitor updates about MTM's service improvements and legal outcomes through official sources.
3

Verify contact details from the website before initiating service arrangements.
4

Report any fraudulent behavior or poor service experiences to regulatory authorities or Medicaid programs.

Evidence & Citations

MTM Inc. reviews and complaints on PissedConsumer and BBB
Provides detailed consumer complaints and service issues.
Rhode Island penalizes MTM for contract performance failures
Describes penalties and operational problems in service contracts.
Lawsuits against MTM related to wage and service disputes
Details class action and related lawsuits involving MTM.
Website and technical details for mtm-inc.net
Insights into technologies used and traffic statistics.

🕵🏻 Keep investigating

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