Recommendation

Caution

Overall Summary

Suspicious

Why we think so

MoonPay.com operates as a cryptocurrency payment and selling platform with significant traffic, around 2.5 million monthly visits, primarily from the United States and other global markets. It uses reputable infrastructure including Cloudflare DNS, Amazon Web Services, and Google technologies. The domain is well-established, registered since 2010, and has active trademarks for the MoonPay brand. MoonPay maintains verified business contacts with multiple publicly listed company emails and active social accounts. However, numerous user complaints report issues such as transaction failures, unauthorized charges, account locking with held funds, and poor customer service responsiveness. Additionally, fraudsters impersonate MoonPay to scam users, complicating its reputation. The platform has faced regulatory and legal scrutiny, including customer disputes and a licensing penalty in Texas. While MoonPay itself is a legitimate company with established backing, its ecosystem includes unresolved user grievances and reports of scam activity involving its brand. Overall, exercise caution and verify carefully when engaging with MoonPay services.

Confidence Score

75%

Risk Insights

⚠️

Established Yet Controversial Platform

Active since 2010 with solid domain and infrastructure.

Attracts millions of visitors monthly across key countries.

User complaints about fund access and customer support present caution.

🛑

Legal and Scam Risks Detected

Has faced regulatory penalties and ongoing litigation.

Brand frequently impersonated by scammers targeting users.

Careful verification advised before transactions.

Contradictory Signals

Business is genuine but user experience shows notable issues and scam impersonations.

Signal A: Legitimate infrastructure and domain records

Signal B: Routine user complaints and fraud reports

Category Scores

Identity 80/100

Reputation 45/100

Technical 85/100

Content 70/100

Legal 50/100

Business Validity 80/100

Red Flags & Warnings

Frequent user complaints about lost funds, unauthorized charges, and poor support response.
Regulatory and legal challenges indicating operational compliance issues.
Active scammer impersonation leading to user deception and losses.

🔎 Detailed Checks & Analysis

Domain and Infrastructure

Score: 85/100

Passed

"Established domain since 2010 with valid SSL certificates and strong DNS configuration."

Reason: MoonPay.com uses reputable infrastructure including Amazon, Cloudflare, and Google, supporting secure and stable operations.

Traffic and Engagement

Score: 80/100

Passed

"Top traffic countries include the United States and several European nations, fitting its business model."

Reason: The site attracts over 2.4 million monthly visits with good engagement metrics, indicating active user interest.

Business Identity Verification

Score: 75/100

Passed

"Trademark ownership and registered company address in Delaware noted."

Reason: Multiple official contact emails, social media accounts, and trademark registrations confirm legitimate business identity.

User Reputation and Complaints

Score: 40/100

Failed

"Reports include account lockouts with missing funds and failures to resolve disputes satisfactorily."

Reason: Numerous verified complaints report lost funds, unauthorized charges, and poor customer service responsiveness.

Legal and Regulatory Standing

Score: 50/100

Failed

"Legal actions include licensing infractions and privacy-related lawsuits."

Reason: MoonPay has faced regulatory penalties in Texas and ongoing legal disputes reflecting compliance challenges.

Blacklist and Scam Reports

Score: 70/100

Passed

"Impersonation scams impact user trust despite no direct blacklisting."

Reason: MoonPay is not flagged on major crypto scam blacklists or by Google Safe Browsing, but scam impersonations are widespread.

Your Next Steps

1

Verify MoonPay's official contact details from trusted sources before interacting or sending funds.
2

Use caution to avoid phishing sites and scams that impersonate MoonPay; check URLs carefully.
3

Contact customer support with documented issues and escalate if necessary via formal complaint channels.
4

Monitor for regulatory updates or legal outcomes that may affect service trustworthiness.
5

Consider alternative crypto payment platforms with stronger customer service track records if you are uncertain.

Evidence & Citations

MoonPay Technology and Infrastructure Data
Details on MoonPay's technological providers and infrastructure.
MoonPay Traffic and Engagement Statistics
Monthly visits, global ranking, and user engagement metrics.
MoonPay Domain WHOIS and SSL Information
Domain age, registrar, and SSL certificate validity.
USPTO Trademark Registration for MoonPay
Trademark filings and their status for the MoonPay brand.
Official MoonPay Contact Information
Publicly listed emails and phone numbers associated with MoonPay.
User Complaints and Scam Reports Related to MoonPay
Compilation of complaints about MoonPay's transaction issues and fraud.
Regulatory and Legal Issues Involving MoonPay
Information on regulatory penalties and legal disputes regarding MoonPay.

🕵🏻 Keep investigating

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