WebVetted Beta
Recommendation
Caution
Overall Summary
Suspicious
Why we think so

MetroNovel (metronovel.com) is an online platform with about 65,000 monthly visits, mainly from Brazil, Nigeria, and India. The site uses common technologies hosted on GoDaddy and has standard security certificates active until September 2026. User reviews and consumer complaint sites report frequent issues with unexpected charges, difficult cancellations, and non-refundable purchases within the MetaNovel app, raising suspicions about billing transparency. The domain shows no presence on major blacklists, no trademark conflicts, and no reported legal disputes. Overall, while the site functions legitimately, users have consistently flagged payment and refund problems that suggest caution is warranted.

Confidence Score
65%

Risk Insights

⚠️

User Payment Complaints

Frequent reports of unexpected charges on credit cards linked to MetroNovel
Refunds are generally not provided, per company policy
Cancellation is difficult, leading to ongoing charges

Technical Legitimacy

Secure SSL with standard encryption active
Hosted on GoDaddy with reliable infrastructure
No domain blacklists or phishing flags

Contradictory Signals

Technically legitimate site but with poor customer satisfaction regarding payments

Signal A: Legitimate hosting and no blacklist flags

Signal B: User reports of scam-like billing behaviors

Category Scores

Identity 75/100
Reputation 40/100
Technical 85/100
Content 50/100
Legal 70/100
Business Validity 60/100

Red Flags & Warnings

  • Numerous user complaints about unexpected charges and difficulty canceling subscriptions.
  • Negative app reviews labeling MetroNovel as a scam, citing payment and refund issues.

🔎 Detailed Checks & Analysis

Domain Infrastructure and SSL

Score: 85/100
Passed

"No technical red flags such as expired certificate or suspicious hosting detected."

Reason: The site uses standard, reputable hosting services, has a valid SSL, and shows proper DNS records.

User Reputation and Complaints

Score: 40/100
Failed

"Users frequently describe billing practices as suspicious or scam-like, lowering trust."

Reason: Significant negative user feedback, including frequent reports of unexpected billing and refund issues.

Blacklist and Legal Checks

Score: 70/100
Passed

"User disputes are settled via arbitration, which may limit public legal information."

Reason: No blacklists or lawsuits found, and no trademark conflicts detected.

Content Transparency

Score: 50/100
Failed

"Terms limiting refunds contribute to negative perceptions and trust issues."

Reason: Refund and billing policies are non-transparent and marked as final, causing user dissatisfaction.

Your Next Steps

  • 1
    If you notice unexpected charges from metronovel.com, first attempt to resolve with their support team.
  • 2
    Monitor bank statements closely and dispute unauthorized transactions with your bank if support fails.
  • 3
    Be cautious when making in-app purchases and review refund policies carefully as MetroNovel does not provide refunds in most cases.
  • 4
    Consider reading user reviews and experiences on app stores for additional context before engaging with MetroNovel services.
  • 5
    Report suspected fraudulent behavior to consumer protection authorities if unresolved.

Evidence & Citations