Domain Due Diligence
Report for Matsato.com
Why we think so
matsato.com is an e-commerce site selling chef knives, claiming professional-grade products. It has about 1.1 million monthly visits, mainly from the US, France, India, Czech Republic, and Canada. The site uses reputable payment and marketing technologies and has an active domain registered via GoDaddy with Cloudflare DNS protection. Despite this, customer reviews reveal notable complaints about product quality, customer service, and order fulfillment, with many users dissatisfied with sharpness and delayed refunds. The site has a registered trademark for kitchen cutlery and no blacklists or phishing flags detected. Recent news coverage focuses on product launches and user feedback. Contact information includes email and phone support with mixed customer service ratings.
Risk Insights
Customer Service Concerns
Legitimate Domain and Infrastructure
Trademark Registered
Contradictory Signals
Site appears legitimate but user experience raises concerns about product and support.
Signal A: Technical infrastructure and domain age indicate legitimacy.
Signal B: Customer reviews report significant quality and service problems.
Category Scores
Red Flags & Warnings
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Multiple customer complaints about order errors, delayed or missing refunds, and poor customer service resolution (only 18% resolved).
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Product quality issues reported, including knives arriving dull or not as advertised, affecting customer trust.
🔎 Detailed Checks & Analysis
Domain age and registrar
Domain age and registrar
"Domain is current and hosted via Cloudflare DNS with SSL active."
Reason: Domain registered with GoDaddy and active since 2023, no imminent expiry.
Blacklist and safety status
Blacklist and safety status
"No detected risk from crypto scam or phishing databases."
Reason: No blacklists or phishing flags detected from security services like Google Safe Browsing.
Customer reputation and complaints
Customer reputation and complaints
"Only 18% of customer issues were reportedly resolved; multiple complaints about delivery and refunds."
Reason: Significant negative customer reviews citing product quality issues and poor customer service.
Trademark and brand authenticity
Trademark and brand authenticity
"Trademark application active and valid indicating a legitimate business claiming the brand."
Reason: Trademark registered for MATSATO with kitchenware classifications.
Traffic and usage signals
Traffic and usage signals
"Top users are from US and several other countries; no unusual spikes detected."
Reason: Over 1 million monthly visits with diverse traffic sources; indicates genuine user interest.
Technical and security infrastructure
Technical and security infrastructure
"Extensive use of common marketing and analytics technologies supports active business operations."
Reason: Use of SSL, modern web standards, and reputable payment processors like Adyen, PayPal, Apple Pay.
Your Next Steps
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1Consider alternative reputable knife brands if quality and service reliability are priorities.
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2If purchasing, use only matsato.com (not alternative domains) to avoid scams.
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3Check return policy carefully; matsato.com offers a 60-day return window but has reported refund delays.
Evidence & Citations
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Matsato customer service reviews and complaints
Detailed customer feedback revealing poor service quality and fulfillment issues.
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matsato.com SimilarTech website analysis
Shows site traffic, technology stack, and hosting details indicating legitimate infrastructure.
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Trademark details for MATSATO brand
Trademark application indicates business legitimacy related to kitchen cutlery products.
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