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Domain Due Diligence
Report for Mathway.com

Report Date October 27, 2025
Recommendation
Proceed
Overall Summary
Safe
Why we think so

Mathway.com is a widely used online math problem solver offering step-by-step solutions from algebra to calculus. The site has substantial monthly traffic (~8.9 million) primarily from the U.S., and is owned by Chegg, Inc., a reputable educational company based in Santa Clara, California. It employs trusted infrastructure including Amazon Web Services and standard marketing/analytics tools. The site holds valid trademarks and has no entries on crypto scam or phishing blacklists. However, it suffered a major data breach in 2020 affecting 25 million users, which exposed user credentials that could increase risk of indirect financial harm. User reviews note legitimate customer service issues around subscription cancellations but no confirmed reports of fraud directly linked to the service itself.

Confidence Score
85%

Risk Insights

⚠️

Major 2020 Data Breach

25M user records exposed, including emails and hashed passwords.
No direct financial info leaked, but risks of credential reuse.
Users advised to change credentials and monitor accounts.
✅

Legitimate Brand and Ownership

Owned by Chegg, Inc., a recognized educational company.
Registered trademarks span software and educational services.
Uses reputable hosting and technology providers.
⚠️

Customer Service Complaints

Numerous BBB reports on billing and subscription issues.
FTC complaint about cancellation practices involving Chegg.
No confirmed fraud or scam allegations.

Contradictory Signals

While the site is trusted and widely used, the 2020 data breach and service issues present caution points.

Signal A: High traffic and reputable ownership

Signal B: Data breach exposure and customer complaints

Category Scores

Identity 90/100
Reputation 85/100
Technical 90/100
Content 80/100
Legal 70/100
Business Validity 85/100

Red Flags & Warnings

  • Significant data breach in 2020 exposed over 25 million user records, elevating risk of indirect fraud.
  • Numerous user complaints on BBB regarding subscription cancellation and billing practices, causing customer dissatisfaction.

🔎 Detailed Checks & Analysis

Identity Verification

Score: 90/100
Passed

"Trademarks are active and cover both software and educational services, confirming legitimate brand ownership and identity."

Reason: Domain is owned and operated by Chegg, Inc., a reputable educational company with valid trademark registrations for Mathway.

Reputation Analysis

Score: 85/100
Passed

"Complaints are related to subscription management rather than scam behavior. The overall reputation is consistent with an established educational service."

Reason: Mathway is widely used by students and educators with high traffic and positive expert reviews. There are no credible fraud allegations, although customer service issues exist.

Technical Infrastructure

Score: 90/100
Passed

"Valid SSL certificates and modern analytics technologies demonstrate professional site management."

Reason: The site runs on reliable infrastructure with HTTPS and uses industry-standard tech including Amazon Web Services, ensuring security and reliability.

Content Legitimacy

Score: 80/100
Passed

"The site is consistent with its description as a math problem solver with step-by-step explanations."

Reason: Content is genuine educational tools and resources, with no deceptive or misleading materials detected.

Legal Compliance

Score: 70/100
Passed

"Mathway engaged in investigation and user communication following the breach; no further non-compliance evidence found."

Reason: No recorded lawsuits or regulatory sanctions related to fraud, though past data breach has triggered compensation claims.

Business Validity

Score: 85/100
Passed

"Multiple social media and contact channels are official and responsive, adding to business authenticity."

Reason: Mathway operates commercially with transparent ownership, contact details, and customer engagement.

Your Next Steps

  • 1
    If you are or were a Mathway user, especially before 2020, change your passwords and enable multi-factor authentication where possible on all accounts.
  • 2
    Be alert for phishing attempts and monitor financial accounts for suspicious activity, given past data breach exposure.
  • 3
    Contact Mathway support for subscription billing issues and ensure cancellation requests are confirmed in writing.
  • 4
    Verify the legitimacy of Mathway-related communications by checking official contact details and websites.
  • 5
    Report any suspected fraudulent activity linked to Mathway accounts to relevant authorities and the platform.

Evidence & Citations

🕵🏻 Keep investigating

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