Recommendation

Caution

Overall Summary

Suspicious

Why we think so

Livongo.com is a telehealth service with over 20 years of experience and more than 50 million virtual visits, primarily serving the US. It specializes in managing chronic health conditions like diabetes and hypertension, integrating devices and coaching to support users. The site uses established technologies including Amazon cloud services, Google marketing tools, and Facebook integrations. Official trademarks confirm the brand's legitimacy. However, recent customer complaints on BBB highlight issues with meter accuracy, poor customer service, billing problems, and unfulfilled promotional gift cards. No indications of crypto scams or blacklistings were detected. A class-action lawsuit related to the parent company Teladoc Health was dismissed in early 2020s.

Confidence Score

75%

Risk Insights

⚠️

Customer Complaints Elevate Risk

Frequent reports of inaccurate glucose meters.

Unresponsive customer service frustrating users.

Promotional gift cards often not delivered.

🛡️

Strong Technical and Legal Foundations

Uses reputable cloud and marketing platforms.

Valid trademarks confirm brand authenticity.

No phishing or crypto scam blacklist detected.

Contradictory Signals

While the company is genuine and well-established, customer experience significantly undermines trust.

Signal A: Strong legitimate brand and technology

Signal B: Significant negative user-reported service and product issues

Category Scores

Identity 90/100

Reputation 40/100

Technical 85/100

Content 60/100

Legal 70/100

Business Validity 80/100

Red Flags & Warnings

Negative customer feedback on BBB about inaccurate glucose meters and unreliable service.
Reports of unfulfilled promotional gift card offers and billing complaints.

🔎 Detailed Checks & Analysis

Technical infrastructure and domain metadata analysis

Score: 85/100

Passed

"Technical signals like Amazon Web Services and Google analytics indicate mature infrastructure."

Reason: Livongo.com uses well-known, established technologies and hosts high monthly traffic mostly from the US.

Ownership and trademark verification

Score: 90/100

Passed

"Trademark filings date back to 2014 with current legal status and Chicago-based ownership."

Reason: Registered trademarks for 'Livongo' and 'Livongo Health' verify legitimate business identity.

Reputation and complaint analysis

Score: 40/100

Failed

"BBB reviews report unfulfilled gift cards, billing errors, and poor customer service responsiveness."

Reason: Numerous recent consumer complaints highlight serious issues with device accuracy and customer support.

Safety and blacklist checks

Score: 80/100

Passed

"Domain shows clean record in technical safety checks."

Reason: No reports found on crypto scam blacklists or Google Safe Browsing warnings.

Legal risk assessment

Score: 70/100

Passed

"Legal challenges are linked to acquisition rather than fraud or operational misconduct by Livongo."

Reason: Class-action related to parent company dismissed, no direct legal judgments against Livongo.

Contact and transparency analysis

Score: 70/100

Passed

"Contact info is consistent with a legitimate business operating in healthcare services."

Reason: Multiple official contact emails and phone numbers are publicly available with linked social media presence.

Your Next Steps

1

Exercise caution when interacting with Livongo due to reported device accuracy and customer support issues.
2

Verify insurance and billing details carefully to avoid unauthorized charges.
3

Contact official customer support channels directly if considering use of Livongo services.
4

Consider researching recent user experiences independently before engaging.
5

Monitor for updates on legal or regulatory developments related to the company.

Evidence & Citations

Livongo.com reviews and complaints
Contains detailed user complaints on meter accuracy, customer service, billing issues, and promotional gift card problems.
Livongo technical and infrastructure data
Technical analysis shows use of reputable cloud, marketing, and analytics services.
Livongo trademark registrations
Registered trademarks confirm brand legitimacy and ownership by Livongo Health, Inc.
Livongo-related legal cases
Class-action lawsuit against Teladoc Health, Livongo's parent, was dismissed indicating no proven fraud.

🕵🏻 Keep investigating

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