Recommendation

Caution

Overall Summary

Suspicious

Why we think so

Lisa AI (lisaai.app) is an AI-powered app focused on generating visuals like avatars and videos. It ranks #43,126 globally with about 545,000 monthly visits, mainly from the United States. The site uses reputable technologies from Amazon and Google and provides support contacts including email and social media links. However, user reviews reveal significant complaints about unauthorized subscription charges, difficulties canceling, and poor customer support. In late 2023, the app faced legal action from actress Scarlett Johansson for using her likeness and voice in advertisements without consent. Despite this, the domain shows no technical or blacklist warnings and runs on a valid SSL certificate with stable DNS records.

Confidence Score

60%

Risk Insights

🛠️

Strong Infrastructure Use

Uses Amazon and Google cloud services

Has valid SSL and stable DNS

Monthly visits exceed 500,000

⚠️

Billing and Support Warnings

Numerous user complaints about unauthorized charges

Cancellation process reportedly difficult

Customer support often unresponsive

🚨

Legal Risk Noted

Scarlett Johansson sued for unauthorized likeness use

Ad removed after legal complaint

Potential legal and reputational implications

Contradictory Signals

The site appears technically sound but user experience and legal issues raise caution flags.

Signal A: No technical or blacklist warnings

Signal B: Significant user complaints and active legal disputes

Category Scores

Identity 70/100

Reputation 30/100

Technical 80/100

Content 70/100

Legal 40/100

Business Validity 50/100

Red Flags & Warnings

Multiple user complaints about unauthorized charges and subscription cancellation issues.
Legal disputes involving unauthorized use of celebrity likeness raise concerns about company practices.

🔎 Detailed Checks & Analysis

Domain Technical Signals

Score: 80/100

Passed

"The domain ranks #43,126 globally with ~545k monthly visits, primarily in the US. Technologies include Amazon CloudFront and Route 53, Google Analytics, and others."

Reason: Lisaai.app uses trusted cloud and analytics platforms like Amazon and Google, ensuring reliable infrastructure.

Traffic and User Engagement

Score: 75/100

Passed

"Traffic sources skew toward search (50.7%) and direct (36.4%), which is typical for legitimate apps. Monthly visits fluctuate around half a million."

Reason: The site shows healthy traffic and engagement metrics, including a 28% bounce rate and 16.67 pages per visit.

Customer Contact Information

Score: 70/100

Passed

"Contacts include support@lisaai.app and support@gpt.lisaai.app, and verified Facebook, Instagram, LinkedIn accounts."

Reason: Multiple valid support emails and social media profiles are publicly available.

Domain Ownership and Security

Score: 80/100

Passed

"SSL valid from Oct 2025 to Oct 2026; DNS includes Amazon AWS nameservers and MX records."

Reason: Valid SSL certificate issued by Amazon RSA and stable DNS entries indicate good operational security.

Trademark and Intellectual Property Checks

Score: 100/100

Passed

"Search returned zero results, suggesting no known trademark infringement at this time."

Reason: No trademark conflicts found in USPTO database related to 'lisaai'.

Blacklist and Phishing Status

Score: 90/100

Passed

"This reduces suspicion and suggests no widespread abuse reports against the domain."

Reason: No indication of being flagged on crypto scam or phishing blacklists; Google Safe Browsing found no threats.

Reputation and User Reviews

Score: 15/100

Failed

"Multiple detailed reports indicate potential billing issues, poor app performance, and service failures. Also legal action from a celebrity raises bad practices concerns."

Reason: Widespread user complaints about unauthorized subscription charges and unhelpful customer support.

Legal Issues and Disputes

Score: 10/100

Failed

"This lawsuit highlights risk related to unauthorized commercial use and company practices."

Reason: Legal action by actress Scarlett Johansson over unauthorized use of her image and voice in an ad.

Your Next Steps

1

Avoid providing payment information without ensuring subscription terms are clear and cancellation is confirmed.
2

Contact support@lisaai.app for billing inquiries but be aware of reported slow response times.
3

Monitor any ongoing litigation or regulatory actions involving the app.
4

Check independent user reviews for recent updates on customer experience.
5

Consider alternatives if subscription transparency and customer support are priorities.

Evidence & Citations

Lisa AI negative user reviews and billing complaints
Multiple reports of unauthorized charges, difficult cancellations, and slow customer support.
Scarlett Johansson legal action against Lisa AI app
Legal dispute due to unauthorized use of celebrity likeness in advertising.
Technical and traffic analysis of lisaai.app
Shows use of reputable cloud hosting and marketing technologies, with healthy traffic metrics.
Crypto scam and phishing blacklist check
No blacklists or phishing risks detected for lisaai.app.
WHOIS and DNS SSL records for lisaai.app
Stable domain records and valid SSL certificate found.

🕵🏻 Keep investigating

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