Domain Due Diligence
Report for Lasta.app
Why we think so
Lasta.app is a health and fitness app focused on weight loss through fasting, designed with input from psychologists and nutritionists. The site attracts about 222,000 monthly visitors, mainly from the United States. It uses reputable web technologies like Cloudflare CDN and Google services and offers various social media links. However, there is a significant volume of user complaints concerning unauthorized or unexpected charges and poor customer support. Public reports describe issues with recurring fees, refund denials, and difficulty cancelling subscriptions. While the site shows technical legitimacy, these customer grievances raise serious trust concerns.
Risk Insights
High Volume of Billing Complaints
Strong Technical Setup
Contradictory Signals
Technical safety does not ensure trustworthy business practices.
Signal A: No malware or phishing blacklists triggered
Signal B: Frequent credible reports of fraudulent billing practices
Category Scores
Red Flags & Warnings
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Numerous credible reports of unauthorized recurring charges and billing disputes.
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Customer support is limited to unresponsive emails and bots, with no phone support available.
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Refund requests are frequently denied or ignored, increasing risk for consumers.
🔎 Detailed Checks & Analysis
Domain technical setup
Domain technical setup
"The SSL certificate is valid and the website uses common security and analytics technologies without suspicious scripts or loaders."
Reason: Uses HTTPS, Cloudflare CDN, and Google Analytics, indicating standard and secure technical infrastructure.
Reputation from user feedback
Reputation from user feedback
"Multiple BBB complaints report repeated unauthorized charges, lack of phone support, and denied refunds, flagged as serious trust issues."
Reason: Significant volume of user complaints about unauthorized billing and poor refund policies.
Legal and trademark status
Legal and trademark status
"Trademark information confirms ownership and legitimacy of brand, but does not guarantee business ethics."
Reason: Active and valid trademarks registered to a company named Lasta, Inc.
Blacklist and phishing status
Blacklist and phishing status
"Technical checks show no malware or phishing threats, meaning site is technically safe to access."
Reason: No listings found on crypto scam or Google Safe Browsing blacklists.
Customer service accessibility
Customer service accessibility
"Customer service limitations contribute to unresolved billing dispute complaints and consumer frustration."
Reason: No phone support and customer emails are unresponsive, relying on bots only.
Your Next Steps
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1Avoid providing payment information until refund and cancellation policies are clearly understood and deemed fair.
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2Check bank and credit card statements regularly for unauthorized charges related to Lasta.app.
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3Use consumer protection resources like the Better Business Bureau to report unresolved billing issues.
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4Consider alternative weight loss apps with better customer service and transparent billing practices.
Evidence & Citations
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Lasta app consumer complaints on Better Business Bureau
Detailed customer complaints demonstrate unauthorized charges and refund problems.
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SimilarTech domain technology and traffic for lasta.app
Shows site traffic, technology stack, and geographic distribution.
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Trademark registrations for 'LASTA'
Confirms legal trademark registrations owned by Lasta, Inc.
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Better Business Bureau alerts about Lasta fitness app billing
News alert on unexpected charges and consumer warnings.
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