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Domain Due Diligence
Report for Kotak.com

Report Date December 28, 2025
Recommendation
Proceed
Overall Summary
Safe
Why we think so

Kotak.com is the official website of Kotak Mahindra Bank, a trusted Indian financial institution offering personal and business banking services, including accounts, loans, cards, and investments. The site receives about 4.5 million monthly visits, mostly from India, with a strong direct and search traffic mix. It uses a wide range of reputable technologies like Adobe Analytics, Cloudflare, and Akamai for security and performance. The domain has been registered since 1995, with valid SSL certificates and appropriate DNS setup. There are no indications of the site being blacklisted or involved in scams. However, customer reviews reveal mixed experiences: the mobile app scores highly for usability, yet many users report poor customer service and account issues. Public scam reports concern fake apps and impersonations using the Kotak brand, not the official site itself. Legal disputes linked to kotak.com are limited and mostly pertain to the broader Kotak group. Overall, kotak.com appears operational and legitimate but users should remain cautious due to reported service complaints and prevalent brand impersonation scams.

Confidence Score
88%

Risk Insights

🛡️

Established Domain and Strong Infrastructure

Domain active since 1995 with clear registrar.
Uses reputable services like Cloudflare and Akamai.
Regular high traffic mainly from India.
⚠️

Brand Impersonation Risks

Multiple fake apps and social media scams reported.
Users must rely on official domains and verified apps.
Kotak brand targeted frequently by fraudsters.
❗

Customer Service Complaints Impact Reputation

Mobile app well rated but many service complaints exist.
Users report difficulties with support and account handling.
Service issues reduce user trust despite technical legitimacy.

Contradictory Signals

Good digital experience contrasts with poor customer service feedback.

Signal A: High app ratings and ease of use

Signal B: Frequent user complaints on service and support

Category Scores

Identity 90/100
Reputation 75/100
Technical 95/100
Content 85/100
Legal 80/100
Business Validity 90/100

Red Flags & Warnings

  • Customer reviews include frequent complaints about poor service and account issues.
  • Numerous brand impersonation scams related to Kotak could mislead users despite site authenticity.

🔎 Detailed Checks & Analysis

Domain Age and Registration

Score: 95/100
Passed

"Established registration adds strong credibility to the site."

Reason: Domain registered since 1995 with a reputable registrar and clear ownership records.

Traffic and Technical Infrastructure

Score: 90/100
Passed

"Technology stack includes Adobe Analytics, Cloudflare, Akamai indicating professional hosting."

Reason: Site shows 4.5M monthly visits mainly from India, uses trusted CDN and analytics technologies.

Presence on Blacklists and Scam Databases

Score: 95/100
Passed

"Clean status indicates low technical risks associated with the domain."

Reason: No listings on crypto scam blacklist or Google Safe Browsing blacklists.

Customer Contact Information

Score: 85/100
Passed

"Availability of contact details supports business transparency."

Reason: Multiple verified official contact emails and phones are publicly available on the domain's site.

Reputation and Customer Feedback

Score: 60/100
Failed

"Service quality concerns moderate the overall trust evaluation."

Reason: Mixed reviews with good app ratings but many complaints about customer service and account issues.

Legal and Trademark Status

Score: 80/100
Passed

"Legal standing does not indicate risk related to domain authenticity."

Reason: No major lawsuits against kotak.com; trademarks registered and active for the Kotak brand.

Your Next Steps

  • 1
    Avoid clicking links or using apps that are not verified as official Kotak Mahindra Bank products.
  • 2
    Use the official kotak.com website or verified mobile apps for banking and account management.
  • 3
    Be cautious of unsolicited calls or messages claiming to be from Kotak; never share passwords or OTPs.
  • 4
    If you suspect fraud, report it immediately using contact details on kotak.com or official complaint portals.
  • 5
    Regularly check for official announcements via credible news sources linked to Kotak Mahindra Bank.

Evidence & Citations

🕵🏻 Keep investigating

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