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Domain Due Diligence
Report for Klm.com

Report Date October 10, 2025
Recommendation
Proceed
Overall Summary
Safe
Why we think so

KLM.com is the official site of KLM Royal Dutch Airlines, offering flight bookings, seat choices, and travel services. It attracts about 3.9 million monthly visits, mainly from the US and the Netherlands, and ranks 14,021 globally. The site uses reputable security and marketing technologies including Adobe Marketing Cloud and CloudFlare. KLM’s domain has a secure SSL certificate valid through March 2026 and was registered in 1998. Contact information such as media relations email and phone numbers are published on the site. Recent news shows active corporate communications and initiatives. There are no reports of KLM.com being involved in direct cyber scams, though a past data breach exposed personal data (not payment info), raising phishing risks. Some consumer complaints allege refund issues, misleading policies, and service disputes, including accusations of unfair fees. KLM has faced legal scrutiny for greenwashing and consumer refund violations, resulting in penalties but no findings of fraud. Overall, KLM.com is a legitimate airline website with some customer service challenges but no clear scam indicators.

Confidence Score
89%

Risk Insights

🔒

Secure and Established Domain

Registered since 1998
SSL certificate valid until March 2026
Uses multiple DNS servers for reliability
💳

Trusted Payment and Marketing Technology

Supports major payment methods like PayPal and Visa
Uses Adobe Marketing Cloud and Google Marketing Platform
Implements security tech such as Akamai Bot Manager
✅

No Direct Scam or Fraud Evidence

No reports of stolen credit card or booking data
Data breach exposed personal info but not payments
Phishing risk exists but no confirmed financial loss

Contradictory Signals

Service and refund issues contrast with clean technical reputation

Signal A: No evidence of technical scam or fraud

Signal B: Multiple consumer complaints and legal penalties

Category Scores

Identity 90/100
Reputation 85/100
Technical 92/100
Content 88/100
Legal 75/100
Business Validity 90/100

Red Flags & Warnings

  • Consumer complaints about refund delays, denied compensation, and possible miscommunication.
  • Legal penalties imposed for misleading sustainability advertising and refund policies.

🔎 Detailed Checks & Analysis

Domain Age and SSL Verification

Score: 90/100
Passed

"This reduces risk of impersonation or phishing on the domain itself."

Reason: KLM.com domain has been registered since 1998 and the SSL certificate is valid through March 2026, indicating trusted long-term ownership and secure connections.

Reputation and Traffic Analysis

Score: 80/100
Passed

"High traffic rank (#14,021 globally) supports authenticity."

Reason: The site receives nearly 4 million visits monthly, with strong engagement metrics and major visitor countries including the US and Netherlands, showing reliable traffic.

Technology Stack Verification

Score: 90/100
Passed

"Employs multiple layers of security and analytics tools."

Reason: Uses high-quality marketing and payment platforms like Adobe Marketing Cloud, PayPal, and Akamai security, which are common in legitimate large-scale websites.

Contact Information Authenticity

Score: 80/100
Passed

"Presence of active social media profiles further confirms legitimacy."

Reason: Official emails and phone numbers are published on the site and verified from multiple sources, supporting transparent communication channels.

Blacklist and Phishing Status

Score: 90/100
Passed

"This indicates clean standing in technical threat monitoring systems."

Reason: Domain is not found on any crypto scam or phishing blacklists, and Google Safe Browsing reports no risks.

Legal and Consumer Issues

Score: 60/100
Passed

"Legal issues reflect regulatory compliance challenges, not clear fraud."

Reason: While KLM has faced legal actions related to greenwashing and refund processing delays, there is no evidence of systemic fraud or scam.

User Complaints and Scam Reports

Score: 70/100
Passed

"Risks are mainly service dissatisfaction rather than fraud."

Reason: Complaints involve refund disputes and service issues, with some strong language alleging unfair behavior, but no verified reports of direct financial scams or theft on the website.

Your Next Steps

  • 1
    Be cautious of phishing emails pretending to be from KLM using leaked personal data.
  • 2
    Verify refund and cancellation policies carefully before booking to avoid misunderstandings.
  • 3
    Keep documentation of all interactions with KLM customer service for dispute resolution.
  • 4
    Report suspicious communications or issues to consumer protection agencies if needed.
  • 5
    Use official contact details from klm.com to confirm information or get assistance.

Evidence & Citations

🕵🏻 Keep investigating

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