Recommendation

Caution

Overall Summary

Suspicious

Why we think so

JustGiving.com is a major UK fundraising platform with about 5.7 million monthly visits, ranking around #10,700 globally. It mainly serves users in the United Kingdom and operates in philanthropy and charity fundraising. The website uses reputable technical infrastructure, including Amazon Web Services and Cloudflare, and integrates common social platforms like Facebook and Twitter. Its domain dates back to 2000, registered through a reputable registrar with valid SSL certification. JustGiving is trademarked by JG US, Inc. and affiliated with Blackbaud, Inc., confirming its business legitimacy. The platform has comprehensive contact information and verified social media accounts. News coverage shows ongoing active fundraising campaigns and community engagement. Users report the site is easy to use and well integrated with charity services. However, users frequently criticize its "voluntary tip" fee model, which effectively adds about 15% to donations, leading to confusion and complaints. Customer service and fund access issues appear recurrent in user reports. While JustGiving is not a scam, concerns about its fee transparency and user support are notable. Overall, JustGiving is a well-established and widely used charity platform with robust technical infrastructure and legal standing. Still, prospective donors and fundraisers should be aware of the fee structure and customer service complaints when using this site.

Confidence Score

83%

Risk Insights

🛡️

Legitimate Established Platform

Domain registered since 2000 with a reputable registrar.

Uses reliable, industry-standard hosting and security.

Active trademarks protect the brand.

⚠️

Fee Structure Concerns

Default 'voluntary tip' often set at 15%, confusing many donors.

Users report feeling misled about donation fees.

Customer support complaints impact user trust.

Contradictory Signals

Despite being a valid platform technically and legally, user experience issues lower its trustworthiness.

Signal A: Strong technical setup and business registration

Signal B: Frequent user complaints about fees and support

Category Scores

Identity 90/100

Reputation 55/100

Technical 90/100

Content 75/100

Legal 80/100

Business Validity 85/100

Red Flags & Warnings

High user complaints about confusing fee/tip system that may mislead donors.
Recurring reports of poor customer service and access issues for fundraisers.

🔎 Detailed Checks & Analysis

Domain Age and Registrar Reputation

Score: 90/100

Passed

"Older domains with stable registration details tend to indicate legitimacy."

Reason: The domain was registered in May 2000 through a reputable registrar and shows no recent suspicious changes.

SSL Certificate Validity

Score: 95/100

Passed

"Valid SSL is standard but necessary for trust in handling donations and payments."

Reason: The domain uses a valid SSL certificate issued by Amazon RSA 2048 M01, valid through December 2026.

Technical Infrastructure Quality

Score: 90/100

Passed

"Use of enterprise cloud hosting is a positive signal."

Reason: The site uses robust infrastructure such as Amazon Web Services and Cloudflare, with integrations to common social and analytics tools.

Blacklist and Scam Detection

Score: 90/100

Passed

"Absence from these databases reduces likelihood of scams."

Reason: No listings on crypto scam blacklists or Google Safe Browsing warnings were found.

Trademark and Brand Ownership

Score: 85/100

Passed

"Trademark registration supports verified legitimate business."

Reason: Multiple active trademarks owned by JG US, Inc. and Blackbaud, Inc., protecting the brand.

User Reviews and Reputation

Score: 55/100

Failed

"Repeated user issues indicate potential transparency and support problems that warrant caution."

Reason: Significant complaints about confusing fee structures and poor customer service reduce trust.

Contact Information Availability

Score: 85/100

Passed

"Transparent contact info is essential for user support and confidence."

Reason: Multiple verified contact emails, phone numbers, and social media accounts are publicly available.

Your Next Steps

1

Review JustGiving's fee structure carefully before donating, especially the suggested "voluntary tip."
2

Monitor any communications and confirm fund access with JustGiving's support to avoid payment delays.
3

Consider alternative charity platforms if concerned about fee transparency and customer service.
4

Consult the official JustGiving website and verified social media for updates and verified fundraising campaigns.
5

Stay cautious of any campaigns on JustGiving by reading user reviews and feedback about their credibility.

Evidence & Citations

JustGiving user reviews highlight fee structure and service concerns
Includes detailed user complaints about voluntary tip fees and customer support issues.
JustGiving infrastructure and technology profile
Details hosting, tech stack and traffic volumes, confirming website legitimacy.
USPTO Trademark Information for JUSTGIVING
Confirms trademarks associated with JustGiving, ensuring legal protection.

🕵🏻 Keep investigating

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