Domain Due Diligence
Report for Justanswer.com
Why we think so
JustAnswer.com is a widely used expert Q&A website with about 40 million monthly visits, mostly from the US. It offers access to verified experts in various fields like law, medicine, and technology. The site operates on a subscription model, which has sparked many user complaints about unexpected recurring charges. Regulators, including Australia’s ACCC, are investigating its billing practices due to allegations of deceptive pricing and subscription traps. Despite these issues, it maintains strong traffic and positive ratings on platforms such as Google and Trustpilot. Users should carefully review the terms and watch for subscription details before committing.
Risk Insights
High Traffic and Established Service
Subscription Billing Concerns
Contradictory Signals
Despite strong infrastructure and traffic, customer disputes over subscriptions reduce perceived trustworthiness.
Signal A: Technically secure and popular site
Signal B: Low consumer trust due to billing practices
Category Scores
Red Flags & Warnings
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Multiple user complaints and lawsuits allege deceptive subscription billing and difficulty cancelling memberships.
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Regulatory agencies have filed formal actions citing misleading advertising and subscription traps.
🔎 Detailed Checks & Analysis
Domain metadata and traffic quality
Domain metadata and traffic quality
"Traffic mostly originates from direct and search sources with proven user intent."
Reason: High global and US traffic ranks (~1600 global, 446 US) with steady monthly visits near 40 million indicate strong legitimacy and user base.
Technical infrastructure
Technical infrastructure
"DNS and WHOIS show stable, professional hosting and no indication of compromise."
Reason: Valid SSL certificate, reputable registrar CSC Corporate Domains, Inc., and CloudFlare CDN support robust security posture.
Blacklist and phishing status
Blacklist and phishing status
"Domain appears safe from malware or phishing activity."
Reason: No listings on phishing or crypto scam blacklists detected by Google Safe Browsing and Crypto Scam Sniffer services.
Public reputation and user feedback
Public reputation and user feedback
"Wide consumer complaints justify caution and regulatory scrutiny."
Reason: Mixed reviews with many complaining about deceptive billing and subscription traps. Positive feedback about expert help quality is overshadowed by billing issues.
Legal and regulatory compliance
Legal and regulatory compliance
"Regulatory actions and consumer lawsuits highlight significant business practice concerns."
Reason: Ongoing legal actions including class-action lawsuits and ACCC regulatory complaints allege deceptive pricing, misleading marketing, and subscription traps.
Your Next Steps
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1If considering use, carefully read all pricing and subscription terms before payment, especially small-print disclosures.
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2Use payment methods with easy control over charges, like virtual cards, to limit unexpected recurring fees.
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3Monitor bank statements closely after initial use to catch any unexpected subscription charges early.
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4If you see unwanted charges, contact JustAnswer support promptly to request cancellation and refunds.
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5Consider filing complaints with consumer protection agencies or disputing charges through your bank if refunds are denied.
Evidence & Citations
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JustAnswer reviews, complaints and legal context
Contains detailed user reviews, complaint patterns, and summary of class action lawsuit.
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JustAnswer in court over misleading prices and subscription trap claims
Official regulatory action by Australian Competition and Consumer Commission against JustAnswer LLC.
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SimilarTech website metadata for JustAnswer.com
Website traffic statistics and technology stack details.
🕵🏻 Keep investigating
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