Recommendation

Caution

Overall Summary

Suspicious

Why we think so

just-eat.co.uk is a major UK food delivery platform serving over 15 million monthly visitors with more than 30,000 restaurant menus. It uses reputable technology and payment systems, and maintains strong traffic mainly from direct and search sources within the UK. The domain is well-established, secure with valid SSL certificates, and shows no signs of technical or legal blacklists. However, multiple consumer watchdogs and review sites report persistent issues with fraudulent restaurant listings on the platform. Customers often face non-delivery of goods, difficulty getting refunds, and problematic customer service responses. While Just Eat itself is not proven to orchestrate fraud, scam listings on its service have caused significant user losses and complaints. Ongoing legal disputes mainly concern employment status of couriers. Overall, the platform is legitimate but users should proceed with caution due to fraud risks within the marketplace.

Confidence Score

75%

Risk Insights

🍕

High-Traffic Legitimate UK Food Delivery Platform

Over 15 million monthly visitors, mostly from the UK

Hosts 30,000+ restaurant menus across major cuisines

Uses reputable payment and analytics technologies

⚠️

Consumer Fraud Risks on Marketplace

Multiple scam listings identified by consumer watchdogs

Customers report non-delivery despite payment

Refunds and customer support often inadequate

Contradictory Signals

While just-eat.co.uk is authentic and large, the marketplace hosts fraudulent restaurant listings affecting customers.

Signal A: Platform has high traffic and strong domain credibility

Signal B: Significant fraud complaints from users and watchdogs

Category Scores

Identity 85/100

Reputation 55/100

Technical 90/100

Content 60/100

Legal 70/100

Business Validity 80/100

Red Flags & Warnings

Multiple verified reports of scam restaurant listings on Just Eat where customers paid but didn't receive orders.
Consistent user complaints regarding poor refund procedures and unresolved payment disputes.

🔎 Detailed Checks & Analysis

Domain Registration and SSL

Score: 90/100

Passed

"Long domain age and valid SSL support trust in the platform's technical authenticity."

Reason: The domain just-eat.co.uk is registered since 2004 with a respected registrar and has a current valid SSL certificate.

Traffic and Business Presence

Score: 85/100

Passed

"Traffic rankings and technology stack match a major, legitimate UK food delivery site."

Reason: High monthly traffic (~15 million) mostly from UK direct and search sources indicates a strong, established business presence.

Reputation and User Complaints

Score: 50/100

Failed

"Reports from consumer watchdogs and review sites confirm frequent fraud incidents involving third-party restaurants."

Reason: Widespread user reports describe scam listings, non-delivery, and refund problems, undermining platform reputation.

Legal and Regulatory Issues

Score: 70/100

Passed

"Customer service disputes exist but do not indicate systemic fraud from Just Eat itself."

Reason: Ongoing legal disputes relate primarily to courier employment classification, not direct fraud or consumer scams.

Blacklist and Phishing Status

Score: 90/100

Passed

"Technical checks reveal no suspicious blacklisting or malware flags."

Reason: There are no domain blacklists, phishing alerts, or crypto scam associations identified for just-eat.co.uk.

Your Next Steps

1

Exercise caution when ordering from just-eat.co.uk and verify restaurant legitimacy.
2

Report any suspected scam listings or non-delivery incidents to Just Eat customer service and consumer protection agencies.
3

Check refund policies carefully and document payment disputes.
4

Monitor reviews and warnings from consumer watchdogs to avoid fraudulent vendors.
5

Consider alternative delivery platforms if distrust in Just Eat’s fraud handling persists.

Evidence & Citations

Which? Finds Multiple Scam Listings on Just Eat
Consumer watchdog exposing fraudulent vendor issues on the platform.
Just Eat Scam Warning and Refund Complaints
User reviews detail money lost and refund issues.
just-eat.co.uk SimilarTech Profile
Traffic and technology overview confirming legitimate business.
Whois and SSL Info for just-eat.co.uk
Registered domain details with SSL certificate data.

🕵🏻 Keep investigating

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