Recommendation

Caution

Overall Summary

Suspicious

Why we think so

jumpjump.io is a VPN service website with about 21,700 monthly visits, mostly from Russia, Cambodia, the US, the UK, and India. The domain was created in December 2022 and is secured with SSL. It uses reputable advertising and hosting technologies, like Amazon AWS and Cloudflare, which support its technical legitimacy. However, it currently lacks public contact details on its website. While official trademark records show a related company registered in South Korea, user reviews on app stores raise concerns. Complaints mainly report unpaid subscriptions, inaccessible services after payment, and poor customer support. There have been no known legal cases against jumpjump.io, but these customer issues suggest caution when paying for subscriptions or services online.

Confidence Score

45%

Risk Insights

⚠️

Customer Support Issues Detected

No public contact emails or phones on website.

Many users report blocked or unresponsive support.

Support issues raise risk for paid customers.

🛡️

Technical Setup Appears Legitimate

Uses reputable Amazon AWS hosting and Cloudflare CDN.

SSL certificate is valid and up to date.

No malware or blacklist reports found.

❗

User Complaints on Payment and Access

Users report subscription payments with no access granted.

Multiple reports of inability to withdraw funds from related services.

Consistent poor reviews highlight trust concerns.

Contradictory Signals

Good tech behind a service does not guarantee trustworthy customer experience or business ethics.

Signal A: High technical score and safe hosting providers

Signal B: Poor user feedback and absent contact details

Category Scores

Identity 50/100

Reputation 35/100

Technical 70/100

Content 40/100

Legal 70/100

Business Validity 40/100

Red Flags & Warnings

User complaints of lost subscriptions and blocked support channels, indicating potential deceptive practices.
Lack of public contact information raises transparency issues and hinders customer support.

🔎 Detailed Checks & Analysis

Domain Age Check

Score: 50/100

Passed

"New domains incur risk but 2+ years age reduces concern."

Reason: Domain is relatively new (created Dec 2022) but not extremely recent, which is somewhat acceptable.

Traffic and Engagement Analysis

Score: 60/100

Passed

"Traffic rank is low (#1,166,162) but active visits are present."

Reason: Moderate monthly visits (~21.7K) from multiple countries indicate some legitimate user base.

Technical Infrastructure Check

Score: 80/100

Passed

"No known technical blacklists or SSL issues found."

Reason: Uses reputable hosting and CDN providers including Amazon AWS and Cloudflare, indicating sound infrastructure.

Contact Information Availability

Score: 20/100

Failed

"Lack of contact points can raise suspicion about business legitimacy."

Reason: No contact emails or phone numbers found on the website for customer support, limiting transparency.

Trademark and Brand Verification

Score: 70/100

Passed

"Trademark filing recent (2023) and status is live."

Reason: Trademark "JUMPJUMPHEART" is registered by a South Korean company, supporting brand legitimacy.

User Feedback and Reputation

Score: 10/100

Failed

"Complaints are consistent and widespread on app stores."

Reason: User reviews report payment disputes, non-delivery of services, and poor support, indicating significant reputation risk.

Blacklist and Scam Reports

Score: 90/100

Passed

"No major scam or phishing flags found."

Reason: No detections on Google Safe Browsing or crypto scam blacklists, suggesting no broad known threats.

Your Next Steps

1

Avoid paying for subscriptions without verifying service access first.
2

Check user reviews and complaints on app stores before using related apps.
3

Attempt to contact support cautiously and keep records of communications.
4

Report unresolved payment or service issues to consumer protection agencies.
5

Monitor official trademark and WHOIS information for any updates.

Evidence & Citations

JumpJump VPN review - Tom's Guide
Review mentions lack of transparency, poor support, and vague privacy raising trust questions.
User complaints on Google Play about jumpjump VPN
Multiple users report lost subscriptions and unresponsive support.
Trademark registration for JUMPJUMPHEART
Shows active trademark registered to a South Korean entity.
WHOIS domain details for jumpjump.io
Domain created in December 2022 and uses privacy protection service.
Website technology profile for jumpjump.io
Shows use of cloud hosting and advertising technologies.

🕵🏻 Keep investigating

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