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Domain Due Diligence
Report for Johnlewis.com

Report Date January 7, 2026
Recommendation
Proceed
Overall Summary
Safe
Why we think so

Johnlewis.com is the official online store for John Lewis & Partners, a well-established UK department store chain. It receives about 41.6 million visits monthly, mostly from the United Kingdom. The site uses reputable technologies, including Adobe Marketing Cloud, Akamai CDN, and Cloudflare for security. Its SSL certificate is valid and issued by DigiCert, and the domain was registered in 1997, indicating long-term presence. Contact information like official emails and phone numbers are available on the site. The company has no known trademark conflicts or listings on crypto scam blacklists. There are no risks detected by Google Safe Browsing. Physical store details and user reviews rate it positively with a 4.1-star average from over 1,700 reviewers. Recent news articles mention sales and promotions but no scams or controversies.

Confidence Score
88%

Risk Insights

🛡️

Trusted Longstanding Brand

Domain registered since 1997 with secure SSL cert
Physical stores have strong ratings
No scam or blacklist hits
⚠️

Watch for Customer Service Issues

Common complaints are about delays and support quality
No indications of fraud or data breaches

Contradictory Signals

Well-known ecommerce site with operational challenges but no scam evidence

Signal A: High traffic and good technical setup

Signal B: Frequent poor customer reviews

Category Scores

Identity 90/100
Reputation 75/100
Technical 90/100
Content 85/100
Legal 85/100
Business Validity 90/100

Red Flags & Warnings

  • Customer reviews indicate frequent complaints about customer service, delivery delays, and returns handling.

🔎 Detailed Checks & Analysis

Domain Age and SSL Certificate

Score: 90/100
Passed

"An older domain and trusted SSL provider strongly indicate a legitimate entity."

Reason: Domain is over 25 years old with valid DigiCert SSL certificate currently active.

Traffic Volume and Source

Score: 85/100
Passed

"Traffic profiles align with a popular, authentic retail site without suspicious spikes or sources."

Reason: High monthly visits (~41.6 million) mainly from UK with a balanced mix of direct, search, and referral traffic.

Blacklist and Safety Flags

Score: 95/100
Passed

"Absence from these databases suggests no technical or security red flags."

Reason: No blacklisting found on crypto scam or Google Safe Browsing lists.

Official Contact Information

Score: 80/100
Passed

"Transparent contact details help confirm operational legitimacy."

Reason: Valid customer support email and phone numbers published, plus active official social media accounts.

Trademark Conflicts

Score: 80/100
Passed

"Reduces risk of brand impersonation or counterfeit operations."

Reason: No USPTO trademark conflicts found for 'johnlewis'.

Public Reputation

Score: 75/100
Passed

"Issues appear mostly operational rather than security or scam related."

Reason: Despite customer service complaints, no scam reports or fraud allegations found in news or forums.

Business Presence and Reviews

Score: 85/100
Passed

"Combines online and offline signals confirming company presence."

Reason: Physical store locations with good local reviews support authenticity.

Your Next Steps

  • 1
    Verify authenticity of communications claiming to be from John Lewis by cross-checking official contact channels.
  • 2
    Avoid phishing attempts impersonating John Lewis or its finance services by not sharing personal or payment information unsolicited.
  • 3
    Use official domain johnlewis.com and verified social media for purchases and inquiries.
  • 4
    Monitor customer reviews but note most legitimate issues relate to service quality rather than fraud.
  • 5
    Use usual online safety measures when shopping on large retail websites.

Evidence & Citations

🕵🏻 Keep investigating

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