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Domain Due Diligence
Report for Issuu.com

Report Date January 16, 2026
Recommendation
Caution
Overall Summary
Suspicious
Why we think so

issuu.com ranks among the top 5,500 globally and 3,500 in the US for Arts and Entertainment > Books and Literature, attracting over 13.8 million visits in December 2025. The site uses valid SSL certificates and reliable DNS and email infrastructure through recognized providers. Trademark records confirm "ISSUU" as a registered brand owned by Issuu, Inc., based in California. No phishing or scam blacklists report the domain, and Google Safe Browsing finds no risk. The site is active on major social media platforms but shares no direct contact emails. However, numerous user complaints online highlight serious concerns about billing, customer service, and subscription cancellation, especially after recent ownership changes. Issuu has faced multiple copyright infringement lawsuits, settled with major publishers to improve content moderation. Despite its technical legitimacy and recognized brand, ongoing customer dissatisfaction and legal disputes suggest caution.

Confidence Score
55%

Risk Insights

🛡️

Strong Technical Setup 🛡️

Valid SSL from a trusted authority
Proper DNS and mail servers
Consistent high traffic and engagement
✅

Verified Brand Identity

Multiple active trademarks under 'ISSUU'
Corporate registration in California
Trademark statuses are current and valid
⚠️

Customer Service Concerns

Widespread complaints on billing and cancellation
Frustration with AI-based support systems
Negative reviews surged post acquisition
⚠️

Legal History

Multiple copyright infringement settlements
New policies after legal challenges
No active lawsuits as of early 2026

Contradictory Signals

While Issuu.com is a valid and trademarked business with solid infrastructure, persistent customer complaints and past lawsuits raise reputational concerns.

Signal A: Strong technical and brand legitimacy

Signal B: Poor user reviews and repeated legal disputes

Category Scores

Identity 80/100
Reputation 30/100
Technical 85/100
Content 60/100
Legal 40/100
Business Validity 50/100

Red Flags & Warnings

  • High volume of user complaints about billing and support, many unresolved.
  • Recurring legal issues related to copyright infringement settlements.

🔎 Detailed Checks & Analysis

Domain Technical Validity

Score: 85/100
Passed

"Valid SSL from GlobalSign, DNS includes AWS nameservers; MX records for Google mail services confirmed."

Reason: SSL certificate is valid and issued by a reputable authority; DNS records and mail servers are properly configured.

Traffic and Usage Metrics

Score: 75/100
Passed

"Over 13.8 million visits recorded in Dec 2025; bounce rate ~63%; average time on site around 100 seconds."

Reason: The domain maintains high monthly traffic with engagement metrics expected for a digital publishing platform.

Ownership and Brand Verification

Score: 80/100
Passed

"Multiple trademark registrations from USPTO under Issuu, Inc. based in California with status 'Live'."

Reason: Registered trademarks and known company addresses verify the legitimate business identity of Issuu, Inc.

Blacklist and Scam Detection

Score: 85/100
Passed

"No indicators found in crypto scam sniffer, no matched threats in Google Safe Browsing database."

Reason: Domain is clear from phishing or malware blacklists and Google Safe Browsing risk warnings.

Customer Feedback and Reputation

Score: 20/100
Failed

"Multiple platforms report low star ratings and unresolved customer service issues, especially post-acquisition."

Reason: Numerous customer complaints about unauthorized billing, support failures, and subscription cancellation difficulties.

Legal and Compliance Issues

Score: 40/100
Failed

"Lawsuits from major publishers settled with commitments to improve moderation; no active major unresolved cases."

Reason: The company has faced several copyright infringement lawsuits and settled with content owners recently.

Your Next Steps

  • 1
    Review recent user reviews on platforms like Sitejabber and BBB before engaging with the service.
  • 2
    Avoid providing payment details without understanding subscription terms clearly.
  • 3
    Monitor for updates about customer service improvements or policy changes.
  • 4
    If encountering billing or cancellation issues, document communication attempts for dispute purposes.
  • 5
    Check trademark databases to verify brand legitimacy when unsure about related services.

Evidence & Citations

🕵🏻 Keep investigating

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