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Domain Due Diligence
Report for Iherb.com

Report Date October 6, 2025
Recommendation
Caution
Overall Summary
Suspicious
Why we think so

iHerb (iherb.com) is a large, long-running online supplements and wellness retailer with ~39 million monthly visits and a global rank near #1,000. It shows enterprise-grade infrastructure (MarkMonitor WHOIS, Cloudflare, major payment providers) and public contact points, but recent product recalls, numerous customer complaints about refunds/charges, and a mix of legal notices mean consumers should proceed with caution. 🛡️

Confidence Score
75%

Risk Insights

🛒

Large, established retailer

~39M monthly visits (SimilarWeb) and domain registered in 1997.
Enterprise registrar (MarkMonitor) and Cloudflare CDN in use.
Major payment options available (PayPal, Adyen).
⚠️

Operational concerns to check

Multiple consumer complaints about refunds and charge disputes.
Recent product recall (June 2025) reported by CPSC and news outlets.
If buying, prefer dispute-friendly payment methods and keep records.

Contradictory Signals

The site is clearly a large, legitimate business from a technical and ownership standpoint, but recurring service and safety issues create a real consumer risk.

Signal A: Enterprise-grade infrastructure and long domain history (supports legitimacy)

Signal B: Repeated, serious consumer complaints and recent recall (undermines trust in operations)

Category Scores

Identity 88/100
Reputation 62/100
Technical 88/100
Content 72/100
Legal 60/100
Business Validity 78/100

Red Flags & Warnings

  • Numerous consumer complaints alleging refund issues, unauthorized charges, and poor dispute resolution on BBB and review sites.
  • Recent high-profile product recall (June 2025) for California Gold Nutrition iron supplements distributed via iHerb, which raises safety and compliance concerns.
  • Multiple legal notices and past regulatory disputes in different jurisdictions (e.g., Proposition 65 complaint; past country-level actions) indicate recurring compliance friction.

🔎 Detailed Checks & Analysis

Domain age & registrar

Score: 90/100
Passed

"Long registration (1997) and MarkMonitor management point to a stable, corporate-controlled domain rather than a short-lived scam site."

Reason: Domain was registered in 1997 and is managed via MarkMonitor, a registrar commonly used by corporations to protect brands.

Traffic & market position

Score: 92/100
Passed

"Traffic patterns (high direct + search share) and category #1 rank for Health/Alternative & Natural Medicine support that iHerb is a major retailer, not an obscure storefront."

Reason: High monthly visits (~39M) and strong global/category rank indicate broad usage and real marketplace activity.

Technical infrastructure & security

Score: 88/100
Passed

"Presence of Cloudflare, valid SSL, SPF and many domain verification records shows active security and platform management practices."

Reason: Uses Cloudflare CDN, valid SSL, multiple verification TXT records, and enterprise security tooling.

Payments & e-commerce integrations

Score: 87/100
Passed

"Supported payment rails and cart/checkout technologies are consistent with established online retailers and provide dispute mechanisms for buyers."

Reason: Integrates major payment providers (PayPal, Adyen, Klarna) and typical e-commerce systems, reducing fraud risk for transactions.

Public contact & ownership transparency

Score: 85/100
Passed

"Clear corporate addresses and working support/recall emails make it easier to escalate issues compared with anonymous operators."

Reason: Public company addresses, corporate WHOIS entries, and working support emails are available.

Blacklist & phishing risk

Score: 90/100
Passed

"Absence from these blacklists lowers the probability that the site hosts phishing or malware content at the time of check."

Reason: No matches on crypto scam blacklists and Google Safe Browsing shows no threats.

Consumer complaints & regulatory events

Score: 45/100
Failed

"Frequent, recent complaints and a public product recall are material concerns for buyers; they reduce trust despite the site's corporate scale."

Reason: Multiple customer complaints about refunds, alleged unauthorized charges, and slow/partial resolutions are documented across review sites and BBB.

Your Next Steps

  • 1
    If you plan to purchase: prefer card payments or PayPal so you can dispute charges if needed.
  • 2
    Check recent reviews on BBB, Sitejabber, and consumer sites for refund and shipment patterns in your country before ordering.
  • 3
    Verify product recalls or safety notices for items you intend to buy (CPSC and major news coverage).
  • 4
    For suspicious charges, contact your bank immediately and request a chargeback while preserving order/communication records.
  • 5
    Report unresolved consumer fraud to your local consumer protection agency and to platforms where you found the listing.

Evidence & Citations

🕵🏻 Keep investigating

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