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Domain Due Diligence
Report for Hoopladigital.com

Report Date December 2, 2025
Recommendation
Proceed
Overall Summary
Safe
Why we think so

Hoopla Digital is a well-established digital content platform offering streaming and download services for audiobooks, movies, music, comics, and ebooks, primarily serving public library users. The site draws about 4.9 million visits per month, mainly from the US. Its infrastructure relies on reputable providers like Amazon Web Services and employs robust security with a valid SSL certificate. Contact information and social media profiles are publicly available. There are no indications of malware or blacklist status. However, while the website’s legitimacy is clear, some libraries and users report ongoing concerns about content quality, app performance, and customer service responsiveness.

Confidence Score
88%

Risk Insights

🛡️

Long-standing and Secure Domain 🛡️

Registered since 2011 with stable registrar info.
Uses valid SSL from Amazon, protecting user data.
No security blacklist listings found.
📊

High User Traffic Indicates Active Platform

Approximates 4.9 million monthly visits.
Primary traffic from US and Canada.
Major traffic via direct access and search.
⚠️

Content Quality Concerns Noted

Libraries report issues with low-quality digital content.
Search results occasionally show AI-generated or biased materials.
Important to evaluate content critically.

Contradictory Signals

Complaints involve third-party cashback platforms, not the official hoopladigital.com offering.

Signal A: Legitimate domain with stable infrastructure

Signal B: User reports of poor customer service and cashback issues from unrelated cashback services

Content quality and user experience challenges do not imply scam but impact reputation.

Signal A: High traffic and positive partnerships

Signal B: Reported dissatisfaction with content curation and app user experience

Category Scores

Identity 90/100
Reputation 85/100
Technical 90/100
Content 70/100
Legal 80/100
Business Validity 90/100

Red Flags & Warnings

  • User reports describe issues with cashback services and delayed or withheld payments unrelated to the official hoopladigital.com platform.
  • Criticism exists regarding Hoopla's content catalog prioritizing quantity over quality, with presence of unvetted or AI-generated materials.
  • Customer service responsiveness concerns have been reported, with some users describing difficulty in resolution.

🔎 Detailed Checks & Analysis

Domain Age and Registration

Score: 90/100
Passed

"Long registration period is a strong legitimacy signal."

Reason: Registered since 2011 with stable registrar and no suspicious changes.

SSL and Security

Score: 90/100
Passed

"SSL protects user data; no security warnings detected."

Reason: Valid SSL issued by Amazon, with proper encryption and no expiring soon warnings.

Traffic Volume and Sources

Score: 85/100
Passed

"Traffic pattern consistent with popular content platform."

Reason: Healthy global and US-based traffic with majority direct visits.

Blacklist and Malware Status

Score: 95/100
Passed

"No detected risk of phishing or malware."

Reason: No presence on security blacklists or malware reports.

Contact Information Transparency

Score: 80/100
Passed

"Supports accountability and user trust."

Reason: Public emails and multiple verified social media accounts provided.

Trademark and Brand Conflicts

Score: 80/100
Passed

"Reduces risk of brand impersonation."

Reason: No USPTO trademark conflicts found for "hoopladigital."

Reputation and User Feedback

Score: 70/100
Passed

"No scam indications but some quality and support issues noted."

Reason: Mixed user reviews mainly about content quality and cashback unrelated to official site.

Your Next Steps

  • 1
    Use hoopladigital.com as a legitimate source for digital library content, especially if you have a library card.
  • 2
    Be aware that some users and libraries have raised concerns about the quality of digital content and app usability.
  • 3
    For any cashback or cashback-related offers appearing in other contexts (unrelated to the official site), verify details carefully due to unrelated complaints.
  • 4
    Consult library reviews and trusted sources before relying on Hoopla for academic or professional research, given content curation issues.

Evidence & Citations

🕵🏻 Keep investigating

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