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Domain Due Diligence
Report for Hingehealth.com

Report Date January 16, 2026
Recommendation
Caution
Overall Summary
Suspicious
Why we think so

HingeHealth.com is a well-established digital musculoskeletal care company based in San Francisco. It receives about 760,000 monthly visits, mostly from the US, and uses reputable technologies like Amazon and Google Cloud. The domain was registered in 2014 and uses secure HTTPS with valid SSL certificates. Locations and contact info are verified, including a 4.9-star Google rating from 761 reviewers, with the main office at 455 Market St. Customer feedback on Better Business Bureau highlights many complaints related to aggressive marketing tactics, unexpected insurance billing, and difficulties with account cancellation or data deletion. While the company is legitimate and covered by employer or insurance health plans, some customers describe it as predatory due to persistent communications and poor service experiences. There are no direct fraud or scam listings or legal disputes publicly reported for this domain, but user reviews suggest caution before engagement.

Confidence Score
70%

Risk Insights

🛡️

Established and Secure Domain

Domain registered in 2014
Valid SSL certificate till Oct 2026
Well-known registrar: Amazon Registrar, Inc.
📊

Reputable Technology and Traffic

~760K monthly visits mainly from US
Uses trusted tech providers like Amazon, Google
Traffic mainly from direct and search channels
📍

Verified Business Location and Contacts

Physical office in San Francisco with good reviews
Multiple verified emails and phone numbers
Active social media presence
⚠️

Customer Complaint Concerns

Frequent BBB complaints about billing and marketing
Issues with account cancellation and data deletion
Reported distrust by some customers

Contradictory Signals

Strong technical and business signals contrast with negative user reputation issues, suggesting caution despite legitimacy

Signal A: High traffic, established technology, physical office, and verified contacts support legitimacy

Signal B: Customer complaints of aggressive marketing, unauthorized charges, and privacy concerns raise suspicion

Category Scores

Identity 80/100
Reputation 40/100
Technical 85/100
Content 70/100
Legal 70/100
Business Validity 70/100

Red Flags & Warnings

  • Multiple customer complaints about unauthorized insurance billing and aggressive marketing.
  • Difficulties reported in canceling accounts and deleting user data despite requests.

🔎 Detailed Checks & Analysis

Domain registration and SSL validity

Score: 85/100
Passed

"Registrar Amazon Registrar, Inc. handles domain; SSL valid through Oct 2026."

Reason: hingehealth.com has been registered since 2014 with valid SSL certificates issued by Amazon, indicating domain stability and secure encryption.

Website technology and traffic

Score: 80/100
Passed

"Tech includes Amazon CloudFront, Google Analytics, Facebook integration; traffic majority direct and search-driven."

Reason: The site uses reputable cloud services like Amazon and Google with ~760K monthly visits mostly from the US, showing genuine engagement.

Contact information presence and legitimacy

Score: 75/100
Passed

"Contact includes help@hingehealth.com, ir@hingehealth.com, with social links to Facebook, LinkedIn, YouTube."

Reason: Multiple verified emails and phone numbers match official company domains and social media, supporting authenticity.

Physical business location and reviews

Score: 80/100
Passed

"Location at 455 Market St Suite 700; open weekdays 9AM-5PM."

Reason: Confirmed corporate office in San Francisco with a high Google rating of 4.9 from over 700 reviews indicates established operations.

Trademark conflicts

Score: 85/100
Passed

"Search returned zero results for hingehealth."

Reason: No conflicting trademarks found for "HingeHealth" in USPTO database, supporting brand authenticity.

Blacklist and phishing risk

Score: 90/100
Passed

"Domain not flagged in any major scam or blacklist services."

Reason: No blacklists or phishing threats detected from Google Safe Browsing or crypto scam databases.

Reported customer complaints and reputation

Score: 30/100
Failed

"BBB reports cite multiple billing disputes, unsolicited kits, and privacy-related issues."

Reason: High volume of complaints about unauthorized billing, aggressive marketing, and difficulty canceling or deleting data lowers trust score.

Legal disputes and lawsuits

Score: 70/100
Passed

"One 2021 case involving Hinge Health exists but details are not public; no major public legal risks."

Reason: No lawsuits directly involving hingehealth.com found, though some unrelated Hinge app suits exist.

Your Next Steps

  • 1
    Review your employer's health benefits and privacy terms before enrolling in Hinge Health programs.
  • 2
    Monitor your insurance statements carefully to detect any unexpected charges related to Hinge Health services.
  • 3
    Use the publicly available contact emails to request clarifications or cancellations if needed.
  • 4
    Look for alternate musculoskeletal care options if you have concerns about Hinge Health's service quality or billing practices.
  • 5
    Check regulatory or updated BBB profiles regularly for latest customer feedback or company responses.

Evidence & Citations

🕵🏻 Keep investigating

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