Domain Due Diligence
Report for Grammarly.com
Why we think so
Grammarly.com is a widely used online writing assistant with over 62 million monthly visits, primarily from the United States. It offers services to improve grammar, spelling, punctuation, and writing style through both free and paid subscription plans. The site is well-established since 2009, registered with GoDaddy and secured by Amazon-issued SSL certificates. Grammarly's infrastructure employs major stable technologies like Amazon Web Services, Google Analytics, and Adobe Marketing Cloud, indicating a professional and reliable setup. However, several users report billing issues, difficulty with customer support, and aggressive upselling practices. The company has multiple live trademarks, mostly for software and educational services. Recent news highlight its evolving AI capabilities and rebranding efforts. Despite the complaints, Grammarly is not blacklisted or flagged by major safety services and maintains a physical office in New York.
Risk Insights
Strong Technical Foundation 🛡️
High Popularity and Usage
Customer Service and Billing Concerns
Contradictory Signals
Grammarly appears reliable technically, but billing practices and customer service concerns lower trust for some users.
Signal A: Legitimate company with strong domain and technical profile
Signal B: Frequent user complaints and billing disputes
Category Scores
Red Flags & Warnings
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Widespread user complaints about billing practices and difficulty canceling subscriptions.
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Reports of poor customer support responsiveness and closed complaint tickets without resolution.
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Multiple lawsuits relating to accessibility, privacy, and employment indicate regulatory scrutiny.
🔎 Detailed Checks & Analysis
Domain Metadata and Ownership Verification
Domain Metadata and Ownership Verification
"Long domain age and reputable registrar indicate authenticity."
Reason: Domain registered since 2009 with GoDaddy, valid and current ownership, standard name servers, strong SSL.
Technology and Infrastructure Check
Technology and Infrastructure Check
"Use of well-known CDNs, analytics, and ad platforms consistent with major SaaS providers."
Reason: Uses major cloud providers like Amazon AWS, multiple marketing and tracking tools from reputable firms, indicating stable, professional infrastructure.
Traffic and Engagement Analysis
Traffic and Engagement Analysis
"High and stable traffic supports legitimacy and popularity."
Reason: Monthly visits exceed 62 million with low bounce rate and multiple page views per session; top traffic from US.
Contact Information Transparency
Contact Information Transparency
"Presence of valid communication channels supports trustworthiness."
Reason: Multiple official emails, phone number, and social media accounts publicly available.
Blacklist and Security Flags
Blacklist and Security Flags
"No known technical blacklisting or phishing alerts."
Reason: No crypto scam or Google safe browsing flags found.
Trademark and Brand Protection
Trademark and Brand Protection
"Strong legal identity and brand protection."
Reason: Multiple live trademarks registered, protecting company’s brand and services.
External Reputation and Legal Considerations
External Reputation and Legal Considerations
"Reputation issues reduce overall safety but do not indicate scam."
Reason: Customer complaints about billing and support, plus a few lawsuits related to accessibility and employment.
Your Next Steps
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1Carefully review Grammarly’s subscription terms before purchasing to avoid unwanted auto-renewals.
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2Monitor billing statements closely for unexpected charges related to Grammarly services.
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3Use official contact channels for support and dispute billing issues promptly.
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4Stay alert for phishing emails pretending to be from Grammarly; verify sender domains before clicking links.
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5Consider alternative grammar tools if billing and support concerns outweigh Grammarly's benefits for your needs.
Evidence & Citations
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Grammarly’s technology and traffic overview – SimilarTech
Details on traffic, technology stack, and hosting providers.
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Grammarly Privacy Policy and Scam Alerts
Company stance on phishing and security.
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User reviews and complaints – Trustpilot, BBB
Common user reported billing and support issues.
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USPTO Trademark Search Results for "Grammarly"
Registered trademarks confirming business identity.
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Google News Search on Grammarly
Recent news about funding, AI developments, and company rebranding.
🕵🏻 Keep investigating
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