Recommendation

Caution

Overall Summary

Suspicious

Why we think so

GetUpside (now branded as Upside) is a cash-back app focused on savings at gas stations, groceries, and restaurants, mostly serving users in the US. It has substantial monthly visits (~400K) and uses reputable technology providers like Amazon, Google, and Facebook. The company is registered since 2011 with Amazon Registrar and holds legitimate trademarks. Upside maintains a physical corporate office in Austin, TX, with generally positive Google reviews. However, some users report payment delays, unprocessed cashback, and account issues. There is an ongoing class action lawsuit related to referral program changes and customer disputes, and complaints about inconsistent reward payments are documented, though many interactions remain unresolved. Overall, while the platform appears authentic and established, these user concerns suggest caution when dealing with large cashback amounts or referral earnings.

Confidence Score

65%

Risk Insights

🛡️

Established Domain and Secure Setup

Registered since 2011 with a reputable registrar.

Valid SSL certificate issued by Amazon.

Strong DNS and email protections in place.

📊

Strong US Traffic and Technology

~400K monthly visits mostly from the US.

Uses major marketing and analytics platforms.

Active social media and advertising presence.

⚠️

User Complaints and Legal Disputes

Class action lawsuit over referral program issues.

Numerous BBB complaints about cashback delays or refusals.

Concerns over account restrictions and unauthorized cashouts.

Contradictory Signals

Although the company shows signs of legitimacy, user trust is impacted by ongoing disputes and reported cashback issues.

Signal A: Reputable business and tech infrastructure

Signal B: Multiple unresolved user complaints and legal challenges

Category Scores

Identity 80/100

Reputation 55/100

Technical 85/100

Content 60/100

Legal 40/100

Business Validity 70/100

Red Flags & Warnings

Class action lawsuit and multiple BBB complaints related to referral program payouts and cashback payment issues indicate ongoing customer disputes.
Users report unauthorized cashouts and sudden account restrictions affecting cashback balances.

🔎 Detailed Checks & Analysis

Domain and Technical Infrastructure Check

Score: 80/100

Passed

"Established domain registration with no signs of recent hijacking or manipulation."

Reason: Domain registered in 2011 with Amazon Registrar, valid SSL certs, and strong DNS setup.

Traffic and User Engagement Assessment

Score: 70/100

Passed

"Traffic level and sources align with an active real service."

Reason: Consistent 395K monthly visits with typical engagement metrics and primary US user base.

Technology Stack Evaluation

Score: 85/100

Passed

"Indicates mature infrastructure and real marketing efforts."

Reason: Use of multiple reputable advertising and hosting providers like Amazon CloudFront and Google Analytics.

Contact and Physical Presence Validation

Score: 75/100

Passed

"Valid business presence supports legitimacy but does not guarantee flawless operations."

Reason: Physical office location confirmed in Austin, TX with positive Google ratings.

Reputation and User Feedback Analysis

Score: 45/100

Failed

"User trust is negatively impacted by reported cashback withholding and poor support."

Reason: Multiple unresolved BBB complaints and user reports of payment issues and account problems.

Legal Risk and Compliance Check

Score: 40/100

Failed

"Legal disputes raise concerns about business practices and future risk for users."

Reason: Ongoing class action lawsuit on referral program with serious allegations about unfair payouts.

Blacklist and Scam List Status

Score: 90/100

Passed

"Absence from blacklists supports authenticity but does not guarantee no issues."

Reason: No listings found on crypto scam or phishing blacklists.

Your Next Steps

1

Exercise caution when investing significant time or money; verify cashback payments regularly.
2

Avoid large referrals or relying heavily on promised referral income until legal matters are resolved.
3

Report any suspicious or unauthorized transactions promptly to their support.
4

Check user reviews and complaint forums frequently for updates on customer experiences.
5

Consider contacting Better Business Bureau or consumer protection agencies if issues arise.

Evidence & Citations

GetUpside WHOIS and SSL details
Shows domain registration since 2011 and valid SSL certificate issued by Amazon.
GetUpside Traffic and Analytics on SimilarWeb
Details on monthly visits, traffic sources, and user engagement to assess popularity.
Technology stack powering getupside.com
Includes major vendors like Amazon, Google, and Facebook indicating legitimate technology use.
Google Places Listing for Upside
Physical office location with high user ratings and reviews.
Class Action Lawsuit Allegations
Describes legal challenges related to referral program changes and disputes.
BBB Complaints and User Feedback About GetUpside
Reports of cashback payment issues, customer service problems, and unresolved complaints.

🕵🏻 Keep investigating

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