Recommendation

Caution

Overall Summary

Suspicious

Why we think so

Fresha.com is a well-established online booking platform focused on salon and wellness services, with about 15 million monthly visits and a global rank near #2,455. It supports appointment scheduling, payments, and client management, using reputable infrastructure like Amazon and Google technologies. The domain was registered in 2005 and has valid security certificates. Fresha holds active US trademarks related to its software and voucher services. News coverage highlights its European expansion and funding success. User reviews show the system is generally reliable and easy to use but include recurring complaints about unexpected fees, billing issues, and limited or slow customer support, especially around marketplace commission charges. While fresha.com is not classified as a scam by security tools, some users perceive its fee structure and support practices as problematic, advising careful review of terms before use.

Confidence Score

83%

Risk Insights

🛡️

Established domain with strong tech infrastructure

Domain registered in 2005 with Amazon Registrar

Uses Amazon and Google hosting and strong SSL

Monthly visits near 15 million globally

✅

Active trademark registrations support brand legitimacy

Multiple US trademarks live for Fresha

Trademarks cover e-payment and booking software

Registered entities based in London and US

⚠️

User complaints about fees and support lower reputation

Hidden or unexpected marketplace fees common

Billing disputes and unclear charges reported

Customer support mainly via email, sometimes slow

Contradictory Signals

While Fresha is a real business with solid tech, customer experience concerns affect trust.

Signal A: Domain and tech signals indicate a legitimate, established service

Signal B: User reviews frequently complain about hidden fees and poor support

Category Scores

Identity 90/100

Reputation 65/100

Technical 90/100

Content 80/100

Legal 85/100

Business Validity 75/100

Red Flags & Warnings

Frequent user complaints about unexpected commissions and billing opacity suggest reputational risks.

🔎 Detailed Checks & Analysis

Domain age and registration

Score: 90/100

Passed

"The domain shows stable hosting and registrar records with Amazon Registrar since 2005."

Reason: Domain fresha.com registered since 2005 with valid DNS and SSL infrastructure supporting authenticity.

Technical infrastructure and traffic

Score: 90/100

Passed

"The site uses known secure and scalable technologies; global rank #2,455 with US and UK leading traffic countries."

Reason: Fresha.com operates on reputable platforms like Amazon AWS and Google, with about 15 million monthly visits.

Blacklist and scam detection

Score: 95/100

Passed

"Security tools detect no phishing or malware threats linked to fresha.com."

Reason: No listings on crypto scam blacklists or Google Safe Browsing indicate no direct scam activity.

Trademark and brand legitimacy

Score: 85/100

Passed

"Trademarks are active and cover software services consistent with Fresha's business."

Reason: Multiple live USPTO trademarks registered for Fresha related to software and vouchers confirms brand legitimacy.

News and public mentions

Score: 75/100

Passed

"Positive media coverage highlights growth, new offices in Europe, and product enhancements."

Reason: Recent news articles show Fresha expanding operations and raising funding, supporting business validity.

User reviews and reputation

Score: 50/100

Failed

"Common issues include unexpected 20% marketplace fees and difficulty disputing charges; users advise caution."

Reason: Multiple user complaints about hidden fees, opaque billing, and slow support reduce reputation score.

Your Next Steps

1

Carefully read Fresha's marketplace fee structure, cancellation, and no-show policies before signup.
2

Start with limited platform use, such as scheduling only, to monitor fees and billing closely.
3

Check reviews specific to your region or business type for updated user experiences.
4

Monitor your account and transactions regularly to quickly identify any unexpected charges.
5

Contact Fresha's support with clear records if you notice any billing discrepancies or unclear fees.

Evidence & Citations

Fresha.com User Reviews Overview
Detailed user feedback highlights mixed reviews with core software being reliable but fee and support issues common.
WHOIS and SSL Details for fresha.com
Domain registered in 2005 with active SSL certificates ensuring secure connections.
USPTO Trademark Registration Summary
Multiple active trademarks registered under Fresha in software and voucher services categories.
Google Safe Browsing and Crypto Scam Checks
No blacklisting or phishing indicators found on fresha.com.
Fresha News Coverage
Established company expanding operations and increasing market presence.

🕵🏻 Keep investigating

Recommended →

🌐 Scan another website

Run another instant due diligence scan on any website URL. Verify before you trust!

Review instant loan approval landing pages

Instant approval funnels promise same-day cash once you upload sensitive IDs, then resell the data or charge bogus fees....

Read playbook →

Evaluate investment webinar funnels

Webinars promise secret trading signals but quietly upsell unregistered brokers or payment wallets. ScamAI inspects regi...

Read playbook →