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Domain Due Diligence
Report for Fidiumfiber.com

Report Date December 21, 2025
Recommendation
Caution
Overall Summary
Suspicious
Why we think so

Fidiumfiber.com is the official site of Fidium Fiber, a US-based internet service provider offering fiber-optic internet plans with free professional installation. The domain ranks about #104,599 globally, drawing roughly 456,000 monthly visits predominantly from the United States. Their site uses reputable technology providers like Amazon hosting and robust ad tracking tools. WHOIS records confirm domain registration since 2020 with active SSL certificates. Online customer reviews praise fast internet speeds and affordable plans but often cite service outages, billing errors, and poor support. There are no reports of scams or phishing threats linked to this domain. Recent news articles highlight Fidium's expansion in fiber coverage and company rebranding efforts. Overall, it appears to be a legitimate company with mixed consumer satisfaction.

Confidence Score
83%

Risk Insights

⚠️

Customer Support Issues Detected

Multiple unresolved complaints on billing and service from BBB.
Reports of long waits and dropped calls for customer service.
Unauthorized installations and property damage indicated.
✅

Legitimate Domain and Security

Domain registered since 2020 with reputable registrar.
Valid SSL certificate in place.
No phishing or malware blacklist hits.
📰

Growing Business with Media Coverage

Recent news highlight fiber network expansion.
Company rebranded from Consolidated Communications to Fidium.
Active efforts to develop fiber markets in multiple states.

Contradictory Signals

While the site and company appear legitimate technologically, user experience reports raise concerns about service quality and support.

Signal A: Legitimate domain and valid security certificates

Signal B: Multiple customer complaints about service reliability and billing

Category Scores

Identity 85/100
Reputation 50/100
Technical 90/100
Content 90/100
Legal 80/100
Business Validity 70/100

Red Flags & Warnings

  • Multiple unresolved customer complaints about billing errors and poor service reported on BBB.
  • Frequent service outages and unauthorized installations reported by users.

🔎 Detailed Checks & Analysis

Domain Registration and SSL Validity

Score: 90/100
Passed

"WHOIS data confirms domain longevity and active SSL from trusted CA Sectigo."

Reason: The domain has been registered since 2020 with a reputable registrar MarkMonitor and has a valid SSL certificate issued recently, showing technical legitimacy.

Traffic and Technology Signals

Score: 85/100
Passed

"SimilarWeb and SimilarTech data confirm robust traffic and use of reputable technologies."

Reason: Site demonstrates steady traffic (~456K monthly visits), mostly from the US, with professional technology stack including Amazon and Google services.

Reputation and Consumer Feedback

Score: 45/100
Failed

"Mixed reviews impact overall reputation negatively despite positive internet speeds."

Reason: Customer reviews show repeated complaints about billing, support, and service reliability; BBB has many unresolved complaints indicating reputation risks.

Blacklist and Scam Indicators

Score: 95/100
Passed

"Safety checks find no suspicious or scam flags."

Reason: No blacklist entries or phishing/malware threats reported by Google Safe Browsing or crypto scam databases.

Legal and Business Validity

Score: 70/100
Passed

"Limited employee lawsuits against parent company noted but unrelated to consumer fraud."

Reason: No major lawsuits or class actions found targeting Fidium Fiber; business news and trademark searches confirm legitimate operations.

Your Next Steps

  • 1
    Check local consumer protection agencies for current complaints or disputes beyond BBB.
  • 2
    Consider direct contact or test service cautiously to confirm local performance and support quality.
  • 3
    Verify billing terms and cancellation policies before signing up.

Evidence & Citations

🕵🏻 Keep investigating

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