Recommendation

Caution

Overall Summary

Suspicious

Why we think so

Fandango.com is a well-established website focused on movie ticket sales and entertainment, ranking around 1,076 globally with approximately 33.8 million monthly visits mostly from the United States. The site is owned by a reputable registrar and uses industry-standard security measures, including a valid DigiCert SSL certificate. Multiple trademarks under the name "FANDANGO" exist, showing long-term and active brand ownership in various categories. The website uses many common marketing and analytics technologies from recognized providers like Adobe, Google, and Facebook. Though technically sound and widely known, Fandango has a history of customer service complaints focusing on refund difficulties, unresponsive support, and website glitches, as well as past FTC charges related to mobile app security. Nonetheless, it is not blacklisted by major anti-scam services and is listed positively on Google Places with numerous highly rated physical movie theaters linked. It operates as a mainstream movie ticket platform but has ongoing concerns about its customer support and refund policies.

Confidence Score

90%

Risk Insights

🛡️

Strong Technical Foundation

Valid SSL certificate issued by DigiCert

Domain registered with a reliable registrar since 1995

Stable hosting and CDN with Akamai and Amazon

⚠️

Customer Service Concerns

Many user complaints about refunds and ticketing errors

Reported unhelpful and unresponsive support staff

FTC action for mobile app security gaps in past

✅

Legitimate Brand and Business

Multiple active trademarks under FANDANGO

Not blacklisted by scam or phishing lists

High traffic and recognized as a major ticket platform

Contradictory Signals

Strong domain and trademark data contrast with poor customer experience reports.

Signal A: Trusted technical and legal standing

Signal B: Widespread negative consumer reviews

Category Scores

Identity 90/100

Reputation 45/100

Technical 95/100

Content 90/100

Legal 80/100

Business Validity 90/100

Red Flags & Warnings

Numerous negative user reviews highlight poor customer service responsiveness and refund problems.
FTC enforcement history for data security violations in the mobile app.

🔎 Detailed Checks & Analysis

Domain and Technical Infrastructure

Score: 95/100

Passed

"Hosting and technologies are standard for large ecommerce sites."

Reason: Domain is registered with a reputable registrar and uses valid SSL certificates.

Traffic and Popularity

Score: 90/100

Passed

"Traffic data consistent with high trust and legitimate use."

Reason: Site receives about 33.8 million monthly visits with a strong presence in the US market.

Brand Identity and Ownership

Score: 90/100

Passed

"Shows firm brand control and market presence."

Reason: Active registered trademarks in relevant business categories from USPTO.

Blacklist and Scam Detection

Score: 100/100

Passed

"No current evidence of scam operation or phishing."

Reason: No listings on crypto scam or phishing blacklist. No detected safe browsing threats.

Consumer Complaints and Legal Issues

Score: 40/100

Failed

"Indicates operational issues affecting trustworthiness."

Reason: Frequent user complaints about refund denial and customer service issues. Past FTC enforcement on security.

Social and Contact Details

Score: 90/100

Passed

"Supports customer communication but service quality reported as poor."

Reason: Offers multiple official contact points and active social media profiles.

Your Next Steps

1

If purchasing tickets, consider using Fandango only if you are comfortable with its refund and customer service limitations.
2

For sensitive transactions, verify payments through your financial institution to handle any disputes.
3

Check alternative ticket sellers or buy directly from theaters to avoid potential inconvenience.
4

Monitor any legal updates or FTC notices related to Fandango for changes in policy or service quality.

Evidence & Citations

Fandango.com reviews complaints
Documents frequent customer service and refund complaints raised by users.
FTC charges against Fandango for data security failures
Details the FTC settlement regarding mobile app SSL validation issues compromising user data.
Fandango domain registration and SSL details
Shows domain age, registrar, and SSL certificate status.
Fandango trademark listings from USPTO
Multiple live trademarks confirm brand ownership and legitimacy.
No scam blacklisting found for Fandango
Site not included in crypto scam blacklists or Google Safe Browsing warnings.

🕵🏻 Keep investigating

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