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Domain Due Diligence
Report for Factor75.com

Report Date October 13, 2025
Recommendation
Caution
Overall Summary
Suspicious
Why we think so

Factor75.com is a well-established meal delivery service based in the United States, offering chef-prepared, ready-to-eat meals. The website attracts nearly 9 million monthly visits with a strong U.S. audience, reflecting significant market presence and typical traffic patterns for a food and drink category site. The domain was registered in 2011 and hosts standard security measures including SSL certificates from Amazon, indicating technical legitimacy. However, it has a notably low customer satisfaction rating on public review sites, where users frequently report misleading cancellation policies, unexpected recurring charges, poor communication, and difficulty obtaining refunds. Several legal complaints and class action lawsuits have addressed disclosure and subscription renewal transparency, with unresolved customer disputes. While the business operates with visible infrastructure and brand presence, persistent consumer complaints about billing and service practices raise reasons for caution.

Confidence Score
58%

Risk Insights

🛡️

Established and Secure Domain 🛡️

Domain registration since 2011 shows longevity.
Amazon-issued SSL certificate confirms secure connection.
No blacklist or phishing flags detected.
⚠️

Significant Customer Complaints ⚠️

Frequent reports of unexpected charges after cancellation.
Class action lawsuit for unclear renewal terms.
Low customer satisfaction ratings on review platforms.
📈

Strong User Traffic and Presence

Nearly 9 million monthly visits, mainly from U.S. users.
Active on Facebook, Instagram, Twitter, LinkedIn.
Physical address and contact info publicly available.

Contradictory Signals

The site operates with legitimate infrastructure but has multiple customer service and billing problems.

Signal A: High traffic and reputable hosting indicate legitimate business

Signal B: Numerous user complaints and legal issues suggest problematic practices

Category Scores

Identity 70/100
Reputation 40/100
Technical 80/100
Content 60/100
Legal 50/100
Business Validity 55/100

Red Flags & Warnings

  • Multiple reports of confusing cancellation process and being charged after cancellation.
  • Ongoing legal disputes on automatic renewal disclosures and accessibility compliance.
  • Customer reviews indicate poor response to refund requests and support issues.

🔎 Detailed Checks & Analysis

Domain Age and Registrar Check

Score: 20/100
Passed

"An older domain usually reduces concerns for scams as it shows sustained operation."

Reason: The domain factor75.com was registered in 2011 with Amazon Registrar, a reputable provider, demonstrating long-standing presence.

SSL Certificate Validity

Score: 15/100
Passed

"Secure SSL certificates help verify site legitimacy and protect user data."

Reason: Valid SSL certificate issued by Amazon with current validity, indicating secured connection and authentication.

Blacklist and Security Flags

Score: 15/100
Passed

"Absence on security blacklists supports the site not hosting malware or engaging in phishing."

Reason: No presence on crypto scam blacklists or Google Safe Browsing phishing/malware reports.

Website Traffic and Popularity

Score: 20/100
Passed

"High traffic and stable geography suggest authentic user base and market presence."

Reason: The site receives about 9 million monthly visits, mostly from the U.S., consistent with a legitimate meal delivery service.

Customer Reviews and Complaints

Score: 0/100
Failed

"Customer dissatisfaction and recurring billing issues are significant red flags for trust and business practices."

Reason: There are many complaints about confusing subscription cancellations, unexpected charges, and poor refund handling on BBB and Sitejabber.

Legal and Regulatory Issues

Score: 10/100
Failed

"Ongoing legal challenges can indicate systematic business risks and customer rights concerns."

Reason: Class action lawsuits and disability access legal action highlight operational compliance issues.

Contact Information Transparency

Score: 10/100
Passed

"Availability of verified contact info supports transparency and accountability."

Reason: Website provides multiple direct contact emails, phone number, and active social media links.

Physical Business Presence

Score: 10/100
Passed

"Physical address availability adds credibility to the business."

Reason: Google Places listing confirms a physical address in New York with a phone number listed.

Your Next Steps

  • 1
    Carefully review all subscription terms before ordering to avoid unexpected charges.
  • 2
    Contact customer service and document cancellation attempts thoroughly.
  • 3
    Check multiple review sources to gauge current customer satisfaction.
  • 4
    Monitor payment methods for unauthorized transactions and consider dispute options if necessary.
  • 5
    Consider alternative meal delivery services with better customer feedback.

Evidence & Citations

🕵🏻 Keep investigating

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