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Domain Due Diligence
Report for Express-scripts.com

Report Date October 8, 2025
Recommendation
Caution
Overall Summary
Safe
Why we think so

Express-scripts.com appears to be the legitimate, long‑running website for Express Scripts (registered since 1995) with large U.S. traffic (~5.3M monthly) and corporate-grade infrastructure (MarkMonitor registrar, DigiCert SSL, Cloudflare/AWS CDN). ✅ The domain has published contact numbers and official social profiles, and Google Safe Browsing lists no active threats. ⚠️ That said, the company attracts frequent consumer complaints and several high‑profile legal actions (billing, PBM practices, and pharmacy disputes), so customers should proceed with normal caution when sharing billing or personal data.

Confidence Score
83%

Risk Insights

🛡️

Established corporate site

Domain registered in 1995; MarkMonitor registrar.
DigiCert TLS active and modern CDN in use.
Multiple verification TXT records (Google, Docusign, Atlassian).
⚠️

Reputation & legal caution

Multiple consumer complaints and BBB entries about billing and service.
Recent state and multi‑party lawsuits related to PBM practices.
Google Places ratings are low at several locations.

Contradictory Signals

Large, well-managed sites can still receive many complaints or be subject to litigation; authenticity doesn't equal flawless customer experience.

Signal A: High direct traffic and corporate verification

Signal B: Numerous customer complaints and legal actions

Category Scores

Identity 92/100
Reputation 62/100
Technical 86/100
Content 80/100
Legal 60/100
Business Validity 90/100

Red Flags & Warnings

  • Documented consumer complaints and BBB cases citing billing errors, forced shipments, and claims of deceptive practices.
  • Multiple ongoing or recent lawsuits and state actions alleging antitrust/market practices and other industry disputes.
  • Google Places listings show low average ratings (1.4–2.6) with many negative reviews — signals customer service issues at physical locations.

🔎 Detailed Checks & Analysis

identity

Score: 92/100
Passed

"Long registration, corporate WHOIS practices, and multiple verified TXT records (google-site-verification, docusign, etc.) point to an owned and managed enterprise domain."

Reason: Domain registration date (1995) and registrar MarkMonitor indicate a stable corporate identity.

reputation

Score: 62/100
Failed

"BBB complaints, Consumer Affairs entries and aggregated user reports mention billing errors, forced shipments and perceived deceptive policies — these weigh against a clean reputation."

Reason: Significant volume of consumer complaints and public lawsuits reduce reputation confidence.

technical

Score: 86/100
Passed

"Use of CloudFlare/AWS CDN, up-to-date TLS, and standard analytics/verification tags (Google, Adobe) present; no active malware/phishing detected by Safe Browsing."

Reason: Modern CDN, valid DigiCert TLS and standard security headers show appropriate technical hygiene.

content

Score: 80/100
Passed

"Pages describe prescription services, member login, help/contact pages and privacy email; content aligns with expected business function."

Reason: Site content and member portal are consistent with a prescription benefits manager and include official contact channels.

legal

Score: 60/100
Failed

"Recent state AG filings and multi‑state actions against PBM practices (antitrust, pharmacy disputes) reduce the legal score even if they don't imply site fraud."

Reason: Ongoing litigation and state investigations introduce legal risk and potential customer harm in certain practices.

business_validity

Score: 90/100
Passed

"Large visit counts, known industry partnerships and presence in press/partner announcements support business authenticity."

Reason: High traffic, corporate infrastructure and public partnerships point to a valid business operation.

Your Next Steps

  • 1
    If you need service or billing help, call the published phone numbers (e.g., 800‑282‑2881) rather than responding to unsolicited calls or emails.
  • 2
    Verify any unexpected refill, charge, or shipping by logging directly into https://www.express-scripts.com (do not click links from unsolicited messages).
  • 3
    Check your plan documentation and insurer portal before making payment decisions; keep receipts and dates for disputes.
  • 4
    Report impersonation or phishing attempts (texts/calls) to your carrier and to Express Scripts via privacy@express-scripts.com.
  • 5
    If you suspect financial loss or identity theft, file a complaint with the FTC and your state consumer protection agency.

Evidence & Citations

🕵🏻 Keep investigating

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