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Domain Due Diligence
Report for Everbank.com

Report Date October 19, 2025
Recommendation
Caution
Overall Summary
Suspicious
Why we think so

Everbank.com is a professional banking website serving primarily U.S. customers, with nearly one million monthly visits driven mostly by direct traffic. It uses credible marketing and security technologies, carries a valid extended validation SSL certificate issued by DigiCert, and has comprehensive domain DNS and email records. The site maintains multiple physical bank branch listings in California with consistent business contact information and active social media profiles. Although it holds multiple live trademarks under registered owners including TIAA, FSB, and operates transparently in financial services, several credible consumer reports and reviews highlight problematic delays in fund access, unresolved customer complaints, and allegations of deceptive business practices, especially regarding payout delays and account handling. The institution has a history of legal and regulatory actions but currently no active major lawsuits or scam blacklists. Consumers should approach with cautious scrutiny, especially when dealing with fund disbursements and customer support interactions.

Confidence Score
78%

Risk Insights

🏦

Legitimate Online and Physical Presence

High website traffic with direct engagement
Multiple real-world branch locations
Valid enterprise trademarks supporting brand authenticity
⚠️

Customer Service Risks

Repeated reports of delayed fund access
Allegations of deceptive business practices
Unresolved complaints affecting trust

Contradictory Signals

Legitimate brand with solid infrastructure but customer trust concerns persist due to reported service dysfunctions.

Signal A: Strong domain and trademark legitimacy

Signal B: Numerous user complaints alleging fund delays and deception

Category Scores

Identity 85/100
Reputation 55/100
Technical 90/100
Content 75/100
Legal 70/100
Business Validity 80/100

Red Flags & Warnings

  • Multiple consumer complaints of delayed payouts and unresolved financial disputes.
  • Customer reviews alleging deceptive or fraudulent business practices with significant impact on user trust.

🔎 Detailed Checks & Analysis

Domain Validity and Age

Score: 90/100
Passed

"DigiCert EV certificate valid until June 2026 confirms domain authenticity and encryption."

Reason: Domain has a corporate registrar with WHOIS info and is backed by a valid EV SSL certificate.

Traffic and User Engagement

Score: 85/100
Passed

"Site ranked #41,277 globally with 73% direct traffic supports legitimate operation."

Reason: Site receives high monthly traffic (~966K visits) largely from direct and search sources, indicating real user engagement.

Business Physical Presence and Contacts

Score: 80/100
Passed

"Physical branches listed across California support genuine brick-and-mortar presence."

Reason: Multiple verified branch locations with consistent contacts and hours on Google Places.

Trademark and Brand Authenticity

Score: 85/100
Passed

"USPTO data confirms longstanding brand registration by TIAA, FSB and affiliated entities."

Reason: Multiple live trademarks for "EVERBANK" under known financial entities prover brand legitimacy.

Blacklists and Reputation

Score: 80/100
Passed

"Domain is not flagged for fraudulent or dangerous activity by major blacklist services."

Reason: No presence on crypto scam or phishing blacklists and no Google Safe Browsing threats detected.

Customer Complaints and Reviews

Score: 40/100
Failed

"Complaints highlight fund payout delays, unexplained account openings, and poor customer service."

Reason: Numerous public complaints of delayed fund access, deceptive practices, and unresolved disputes reported on BBB and forums.

Legal and Regulatory History

Score: 70/100
Passed

"Past class action settlement and enforcement actions documented; no recent terms reported."

Reason: Some past litigation and regulatory actions relate to mortgage servicing but no ongoing major lawsuits.

Your Next Steps

  • 1
    Verify key financial transactions carefully and monitor fund receipt timelines.
  • 2
    Contact official customer service channels directly; document all communications for reference.
  • 3
    Consider consulting consumer protection agencies if fund delays or disputes occur.
  • 4
    Check for recent regulatory updates or official advisories on the institution.
  • 5
    Avoid sharing sensitive personal or financial information beyond verified, secure channels.

Evidence & Citations

🕵🏻 Keep investigating

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