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Domain Due Diligence
Report for Engagement.punchh.com

Report Date January 23, 2026
Recommendation
Proceed
Overall Summary
Safe
Why we think so

engagement.punchh.com is a subdomain of Punchh, a loyalty and engagement platform now part of PAR Engagement. The site generated about 93,275 visits in December 2025, primarily from the US, with a high bounce rate around 85.7% and an average visit duration close to 11 minutes. It uses Cloudflare CDN with valid SSL certificates issued in 2025, indicating secure hosting. Official contact info is available, including email help@punchh.com and phone 1-877-663-7411. The domain registers multiple live trademarks linked to Punchh Inc. in California, supporting its legitimacy. There are no blacklists or Google Safe Browsing risks found. News and reviews show Punchh is used by major restaurant chains like Denny's and Taco Bell with mixed customer service feedback but no scams identified. Overall, it appears to be a legitimate, trusted platform for customer engagement in the quick service restaurant space.

Confidence Score
88%

Risk Insights

🛡️

Secure Technical Setup

Uses Cloudflare CDN for performance and security
Valid SSL certificate issued in 2025
No blacklist or phishing alerts detected
✅

Established Brand with Trademark Protection

Multiple live trademarks owned by Punchh Inc.
Registered in California with clear ownership
Supports authenticity of the business domain
⚠️

Active User Base but High Bounce Rate

~93,000 monthly visits mainly from US
Bounce rate around 86%, may indicate content or UX issues
Average session duration nearly 11 minutes

Contradictory Signals

While traffic volume suggests site popularity, the elevated bounce rate and customer service complaints may signal usability or support challenges.

Signal A: High traffic and legitimate business presence

Signal B: High bounce rate and mixed user reviews

Category Scores

Identity 90/100
Reputation 85/100
Technical 95/100
Content 80/100
Legal 85/100
Business Validity 90/100

Red Flags & Warnings

  • High bounce rate (86%) may indicate user experience issues or limited content depth.
  • Mixed user reviews highlight customer service and account management challenges.

🔎 Detailed Checks & Analysis

SSL and Hosting Validity

Score: 90/100
Passed

"SSL is valid and domain uses reputable CDN provider enhancing secure connections."

Reason: SSL certificate issued in 2025 and hosted on Cloudflare CDN ensures technical security.

Traffic and User Engagement

Score: 75/100
Passed

"High bounce rate (86%) raises minor concerns but overall traffic volume is healthy for business scale."

Reason: Monthly visits near 93,000 mainly from US with average time on site about 11 minutes, indicates active user base despite high bounce rate.

Business Identity and Trademark Verification

Score: 85/100
Passed

"USPTO trademark data confirms live registrations supporting domain’s claimed business."

Reason: Multiple registered trademarks under Punchh Inc. confirm brand authenticity.

Blacklist and Phishing Checks

Score: 95/100
Passed

"Domain appears clean in all major safety databases tested."

Reason: No indications of blacklistings or phishing detected across crypto scam and Google Safe Browsing data.

Contact Information Availability

Score: 80/100
Passed

"Provides several verified contact channels including email and phone for support."

Reason: Official contact emails and phone numbers are openly listed on the website.

Reputation and Scam Complaints

Score: 70/100
Passed

"Mixed reputation but no credible scam reports; consistent with B2B SaaS service feedback."

Reason: User reviews mention customer service issues but no scams linked to the domain.

Your Next Steps

  • 1
    Use the official contact email (help@punchh.com) for inquiries or support.
  • 2
    Monitor account activity for any unusual behavior despite overall positive safety signals.
  • 3
    Consider the platform reliable for loyalty and engagement solutions in the restaurant industry.

Evidence & Citations

🕵🏻 Keep investigating

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