Domain Due Diligence
Report for Eclipsetravel.com.au
Why we think so
Eclipse Travel (eclipsetravel.com.au) is an Australian travel agency specializing in Antarctica cruises and South America tours. It attracts about 11,600 monthly visits mainly from Australia. The site uses reputable technology providers like Amazon, CloudFlare, and WordPress, and holds an SSL certificate valid through March 2026. Contact options include multiple emails and phone numbers, plus active social media profiles. The company has a strong Google rating of 4.9 from 169 votes. However, customer reviews highlight mixed experiences, with praise for expert trip planning but complaints about non-refunded deposits during COVID-19 cancellations and lack of travel association bonding. There are no known scam blacklists or legal disputes related to the domain.
Risk Insights
Mixed Customer Reputation from Refund Issues
Strong Website Technology and Security
Verified Australian Physical Location
Contradictory Signals
Strong online presence contrasts with refund-related negative feedback.
Signal A: High Google rating and active social presence indicate trustworthiness.
Signal B: User complaints about deposit refusals show customer dissatisfaction.
Category Scores
Red Flags & Warnings
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Several customers reported losing significant deposits (up to $7,500) with no refunds for canceled trips, impacting reputation.
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The company is not a bonded member of any travel association, increasing risk for travelers during disruptions.
🔎 Detailed Checks & Analysis
Domain Technical Infrastructure
Domain Technical Infrastructure
"SSL certificate is valid and up to date through March 2026. DNS settings and server infrastructure appear standard and trustworthy."
Reason: The website uses reputed technologies like Amazon, CloudFlare, and WordPress, ensuring reliability and security.
Traffic and User Metrics
Traffic and User Metrics
"Bounce rate and pages per visit indicate typical engagement for a travel site."
Reason: Receiving about 11,600 monthly visits primarily from Australia reflects moderate and legitimate traffic.
Contact Information Clarity
Contact Information Clarity
"Google Place listing shows a physical Australian address with strong user ratings."
Reason: Multiple valid emails, phone numbers, and active social media profiles establish accessible communication channels.
Reputation and Reviews
Reputation and Reviews
"No travel association bonding, limiting consumer protections. No extensive scam reports found outside refunds issues."
Reason: Mixed customer reviews with significant complaints about retained deposits during cancellations reduce trust.
Legal and Scam Check
Legal and Scam Check
"Trademark search found no conflicts. Limited negative reports suggest low incidence of fraud but caution advised."
Reason: No scam blacklists, phishing alerts, or confirmed lawsuits were detected for the domain.
Your Next Steps
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1Verify current consumer protection status via Australian Competition and Consumer Commission (ACCC).
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2Avoid providing large deposits without clear refund policies or travel association coverage.
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3Check recent and comprehensive reviews on independent platforms like Trustpilot or Facebook before booking.
Evidence & Citations
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Eclipse Travel mixed customer reviews and complaints on TripAdvisor
Customer feedback documents refund issues and positive trip planning experiences.
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Website technology and traffic analysis for eclipsetravel.com.au
Shows trusted technology platforms and valid SSL certificate.
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Verified business contact details and Google place listing
Provides contact emails, phone numbers and high Google rating.
🕵🏻 Keep investigating
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