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Domain Due Diligence
Report for Easypost.com

Report Date January 9, 2026
Recommendation
Caution
Overall Summary
Suspicious
Why we think so

EasyPost.com is a shipping logistics technology company with a modern approach serving millions of visits monthly, primarily in the U.S. It operates with a well-established technical infrastructure including Amazon, Cloudflare, and Google services, and maintains a valid SSL certificate issued by DigiCert. The domain was registered in 1998, showing long-term presence. Its online footprint includes active social media accounts and multiple verified contact emails. Several live trademarks registered under related company names confirm its business legitimacy. News outlets report on its sponsorships and industry partnerships regularly. However, public complaints highlight inconsistent customer service, billing confusion, and issues with insurance claims, especially from small-business users. While the API and shipping software receive positive reviews for reliability, disputes and negative feedback around insurance and billing demand cautious use. There is no evidence this site is a scam, but users should be aware of these risk areas and monitor their usage closely.

Confidence Score
85%

Risk Insights

🛡️

Technical and Legal Legitimacy

Domain registered since 1998 with reputable registrar.
Valid SSL certificate issued by DigiCert.
Multiple live trademarks registered and maintained.
⚠️

Reputation Risks

Frequent complaints about insurance claim denials and billing confusion.
Customer satisfaction scores and NPS are lower than industry peers.
Reported delays and unresponsiveness in customer service.

Contradictory Signals

Technical and legal factors support authenticity, but user experience issues raise caution.

Signal A: High legitimacy signals from domain age, SSL, trademarks, and traffic

Signal B: Significant negative customer feedback on billing and support

Category Scores

Identity 90/100
Reputation 50/100
Technical 90/100
Content 85/100
Legal 75/100
Business Validity 85/100

Red Flags & Warnings

  • Several complaints about delayed or denied insurance payouts causing user dissatisfaction.
  • Confusing billing practices including forced account pre-funding and unexpected charges reported by users.
  • Customer service is reported as slow, unresponsive, or inconsistent in multiple reviews.

🔎 Detailed Checks & Analysis

Domain age and registrar review

Score: 90/100
Passed

"Long domain age and good registrar support legitimacy."

Reason: Domain registered in 1998 with reputable registrar (NameCheap).

SSL Certificate validity

Score: 90/100
Passed

"Ensures secure connections and domain authentication."

Reason: Valid SSL certificate issued by DigiCert with strong signature algorithm.

Traffic and site popularity metrics

Score: 90/100
Passed

"Traffic data from SimilarWeb and SimilarTech show active user engagement."

Reason: High global traffic rank (#19,300) with 4.5 million monthly visits mostly from the US.

Blacklists and phishing reports

Score: 95/100
Passed

"Low risk of phishing or malware exposure."

Reason: No blacklisting detected from Google Safe Browsing or crypto scam blacklists.

Trademark and brand legitimacy

Score: 85/100
Passed

"Trademark registrations reinforce legal business presence."

Reason: Multiple live trademarks registered under affiliated companies.

Customer complaints and reputation

Score: 40/100
Failed

"User dissatisfaction reduces trust and increases risk perception."

Reason: Numerous complaints highlight delays, denied insurance claims, confusing billing, and poor support.

Legal disputes and IP conflicts

Score: 75/100
Passed

"Normal legal matters for an operating business."

Reason: Routine commercial and trademark disputes exist with no scandal or fraud indications.

Your Next Steps

  • 1
    Review EasyPost's terms of service carefully, especially insurance and billing policies.
  • 2
    If using for API or shipping label generation, monitor transactions and usage closely.
  • 3
    Be cautious using EasyPost's insurance or 3PL warehousing services due to reported issues.
  • 4
    Consider alternatives like ShipStation or Shippo if customer support and transparency are priorities.
  • 5
    Keep documentation for all charges and claims for dispute resolution.

Evidence & Citations

🕵🏻 Keep investigating

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