Recommendation

Caution

Overall Summary

Suspicious

Why we think so

Dillards.com is a well-established e-commerce marketplace focused on department store retail, operating primarily in the United States with around 21.5 million monthly visits. The site uses reputable technology partners such as Adobe and Akamai and holds a valid DigiCert SSL certificate. The domain has been registered since 1995 under a corporate registrar, and a registered trademark exists for DILLARDS.COM owned by Dillard International, Inc. Physical stores also support the brand's presence. However, there are extensive customer complaints regarding online shopping experiences, including issues with sizing, delivery, returns, and customer service. No direct scam or phishing threats are detected, but the volume of unresolved consumer complaints suggests caution.

Confidence Score

78%

Risk Insights

🛡️

Strong Technical Foundation 🛡️

Domain created in 1995 with a reputable registrar.

Uses secure DigiCert SSL certificate valid through 2026.

Employs known CDN and analytics services like Akamai and Adobe.

⚠️

Customer Complaints Signal Caution

Frequent issues with inaccurate sizing and difficult returns.

Delivery problems reported including non-receipt of packages.

Unresolved complaints and low consumer satisfaction ratings.

Contradictory Signals

While the domain is authentic and well-established, customer experience issues may damage trust.

Signal A: Strong domain, tech, trademark and physical presence

Signal B: Numerous unresolved negative customer reviews and complaints

Category Scores

Identity 85/100

Reputation 40/100

Technical 90/100

Content 70/100

Legal 80/100

Business Validity 75/100

Red Flags & Warnings

Many customer complaints about misleading product sizing, defective merchandise, and challenging return processes remain unresolved.

🔎 Detailed Checks & Analysis

Domain age and registrar

Score: 90/100

Passed

"Older domains with stable registration usually indicate legitimacy."

Reason: Domain was created in 1995 and is registered with CSC Corporate Domains, a reputable registrar.

SSL certificate validity

Score: 95/100

Passed

"Valid certificate ensures encrypted connections."

Reason: SSL cert issued by DigiCert is currently valid and uses strong encryption.

Technical infrastructure and traffic

Score: 90/100

Passed

"High traffic and enterprise tech point to a real business."

Reason: Uses major CDNs and analytical tools; receives over 21 million monthly visits mainly from the US.

Trademark and brand protection

Score: 85/100

Passed

"Registered brand reduces impersonation risk."

Reason: Trademark registration confirmed for DILLARDS.COM owned by Dillard International, Inc.

Blacklist and phishing reports

Score: 90/100

Passed

"Clear of known malicious activity."

Reason: No listings on phishing, scam, or crypto blacklists found.

Customer reputation and complaints

Score: 30/100

Failed

"Customer dissatisfaction poses caution."

Reason: Numerous unresolved complaints regarding order accuracy, returns, and poor service.

Physical store presence

Score: 75/100

Passed

"Supports a legitimate retail operation."

Reason: Multiple physical store locations confirmed with positive ratings.

Your Next Steps

1

If shopping online, review product sizing and return policies carefully before purchase.
2

Check for latest customer reviews to assess current service quality.
3

Use official contact emails and customer service phone numbers for issues.
4

Avoid third-party websites claiming to be Dillards online to prevent scams.
5

Monitor payment methods closely and report any suspicious transactions.

Evidence & Citations

SimilarTech technology profile for dillards.com
Profiles e-commerce tech stack and traffic ranks.
USPTO Trademark for DILLARDS.COM
Registered trademark details for brand authenticity.
Customer reviews and complaints from BBB and Consumer Affairs
Documented negative reviews and unresolved complaints about customer service and product issues.
Google Safe Browsing status for dillards.com
No phishing or malware threats detected.
Google Places information and store details
Active physical stores and positive location ratings.

🕵🏻 Keep investigating

Recommended →

🌐 Vet another Website

Run another instant due diligence scan on any domain. Verify before you subscribe or shop!

Check government tax refund portals for authenticity

Fraudsters spoof tax agencies during filing season, promising fast refunds if you hand over SSNs and card data. ScamAI p...

Read playbook →

Evaluate fake BNPL merchant checkouts

Fraudulent merchants mimic BNPL widgets to capture card and ID data without ever delivering goods. ScamAI captures ifram...

Read playbook →