Recommendation

Caution

Overall Summary

Suspicious

Why we think so

dice.fm is a popular live events ticketing platform with about 5.6 million monthly visits and a global rank near 12,500. It specializes in music events and uses advanced web technologies and payment methods like Stripe, PayPal, and Apple Pay. The site has valid SSL, is hosted via Cloudflare and Amazon services, and its domain was registered in 2013. Social media presence includes Facebook, Instagram, TikTok, and Twitter. The business has a physical location in London and has been acquired by Fever, a live entertainment tech company, in 2025. However, user reviews report mixed experiences, praising ease of use and anti-scalping efforts but citing frequent refund disputes and customer service challenges.

Confidence Score

83%

Risk Insights

🛡️

Strong Web Infrastructure & Traffic

High monthly visits (~5.6M) with solid direct and organic traffic

Uses reputable services like CloudFlare, Amazon S3, and Stripe

Has active social media links and physical address

⚠️

Mixed Customer Satisfaction

Frequent reports of refund denial and poor customer service

Complaints highlight restrictive ticket policies and app glitches

Positive reviews praise interface and anti-scalping measures

Contradictory Signals

Site is technically secure and established but users experience poor service quality

Signal A: Valid SSL and no blacklist warnings

Signal B: Numerous customer service complaints and refund issues

Category Scores

Identity 90/100

Reputation 60/100

Technical 95/100

Content 80/100

Legal 65/100

Business Validity 85/100

Red Flags & Warnings

Significant user complaints on BBB and other platforms around refunds and customer support.
Domain WHOIS data is privacy protected, reducing owner transparency slightly.

🔎 Detailed Checks & Analysis

Domain Age and Reputation

Score: 85/100

Passed

"Established domain age suggests reliability; registrar Instra Corporation Pty Ltd is known and functional."

Reason: The domain dice.fm has been registered since 2013 with a reputable registrar and shows stable DNS and SSL configurations.

Web Traffic and Audience Engagement

Score: 80/100

Passed

"Traffic largely from US and UK; bounce rate and page per visit metrics reasonable for event ticketing."

Reason: Site receives significant traffic (~5.6M monthly visits) with strong direct and search sources, indicating active legitimate use.

Technology and Payment Infrastructure

Score: 90/100

Passed

"Use of Amazon S3, CloudFlare, and Adobe Analytics adds to site technical credibility."

Reason: The website uses established payment processors (Stripe, PayPal, Apple Pay) and reputable CDN and analytics services.

Blacklist and Security Flags

Score: 95/100

Passed

"Crypto scam databases have no matches for dice.fm, supporting safe status."

Reason: No blacklists or Google Safe Browsing warnings detected, indicating low security risk.

Trademark and Brand Impersonation

Score: 75/100

Passed

"This reduces risk of confusion or legal issues over brand misuse."

Reason: No trademark conflicts found for dice.fm brand; existing trademarks named 'DICE' are unrelated and from other industries.

Customer Feedback and Complaints

Score: 45/100

Failed

"Negative user experience affects reputation and trust despite operational legitimacy."

Reason: Multiple unresolved BBB complaints and reviews highlight refund issues, poor support, and restrictive policies, raising suspicion.

Your Next Steps

1

If you plan to purchase tickets, review dice.fm's refund and transfer policies carefully.
2

Consider contacting dice.fm support early if issues arise; document all communications.
3

Explore alternative ticket platforms if flexibility and customer service are priorities.
4

Check the latest user reviews and BBB complaints for updates before transactions.

Evidence & Citations

Domain Infrastructure and Technology Check for dice.fm
Shows site technology stack, traffic ranking, and payment providers.
Traffic and Engagement Stats for dice.fm from SimilarWeb
Provides traffic sources, visit counts, and geographic distribution.
WHOIS and SSL Certificate Data for dice.fm
Domain age, registrar details, SSL validity, and DNS records.
Trademark Search Results for 'DICE'
No direct conflict with dice.fm brand; trademark mostly owned by unrelated entities.
User Reviews and Complaint Summaries for dice.fm
Aggregates user feedback highlighting both positive interface features and common refund/service issues.
Google Safe Browsing Results for dice.fm
No malware or phishing threats reported for dice.fm.
Recent News Articles about dice.fm
Reports of acquisition by Fever and funding rounds, indicating active business operations.

🕵🏻 Keep investigating

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